Job Summary:Manage all aspects of the contractual operational activities including Technical Exhibit performance, productivity, data reporting requirements, trends analysis, and compliance activities. Position requires strong teamwork and interpersonal skills, ethical leadership and management skills, and advanced analytical excel spreadsheet skills. Position also requires clear compassion and respect for all employees and for persons with disabilities.Essential Functions:
Establish daily operational performance activity plans to establish and maintain compliance with the USG contract Terms and Conditions, Performance Work Statement Requirements, Frequency of Services, Inventory Building and Services required or requested (Periodic Services, Special Projects, Emergency Work Orders, etc.) in coordination with the APM and PM execution and staffing plan.
Review and analyze Monthly Workload Schedule (MWS) provided by the Project Manager and Assistant Project Managers for accuracy, coordination, and synchronization of requirements by the USG's Technical Exhibit (TE).
Review and maintain accurate Daily Workload Schedules of contractual services completed and not completed report. Maintain daily electronic records of the Non-Completed Services and the reason for non-contractual compliance by TE in coordination with the APMs and PM.
Develop and maintain contractual operational plans to meet all contractual requirements with internal capabilities and support the Custodial Project Managers within Chimes Contracts with short range, near term, and long range calendars of all the daily custodial activities, periodic custodial activities, and special projects.
Develop, maintain, and publish those internal calendars for operational synchronization, time management analysis, and statistical studies to continue operational productivity and performance improvements on a monthly basis.
Develop, maintain, and report Monthly, Quarterly, and Annual Performance and Productivity reports on advanced Excel spreadsheets of the SQFT completed and not completed by workday.
Review for accuracy and validation the daily operational reports required by Fort Bragg Department of Public Works (DPW) in coordination with the PM and APMs.
Assist the Assistant Project Managers and Project Manager with any staffing coordination, synchronization, or challenges that can affect the operational performance in case of APM or PM absenteeism.
Assist the Assistant Project Managers and Project Manager to monitor team's performance levels and capabilities to adequately conduct the contractual operational requirements by day per team established in the MWS.
Coordinate with Logistics Manager and APMs/PM to ensure operational and logistics supply capabilities are appropriate to meet USG Contract projects, requirements, and readiness.
Assist by coordinating with the Quality Control and Training Manager to synchronize effort that improves operational quality and training requirements.
Develop mechanisms and tools to maintain critical data tracking for Contract Administration and Corporate Records.
Maintain effective, efficient, and positive relationships with coworkers, customers, and government facility staff.
Comply with all Agency policies and procedures and follow contract specifications.
Attend meetings with government, facility, and customer representatives as necessary.
Present ideas and recommendations to APMs, PM and CA based on contract needs.
Assess, analyze. and solve or suggest solutions to contractual / operational challenges.
Ensure timely, accurate completion of all communications.
Pass and comply with CPR/first Aid and OSHA training.
Comply with and ensure staff compliance with all building and security requirements.
Maintain proper security standards for Chimes facilities and property.
Secondary Functions:
Assume other duties, responsibilities, and special projects as needed
*Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:
Ability to sit for long periods of time
Ability to lift, carry, and push up to 25 lbs. as needed
Ability to see details on the floor, above the head, or on surfaces
Job Competencies Needed for Success on the Job:
Ability to develop and generate advanced data spreadsheets to manage operations
Ability to develop and maintain operational plans and concepts to meet contract requirements
Ability to establish and monitor time tables to maximize time management standards
Ability to work independently and collaboratively with others
Ability to maintain confidentiality
Ability to work in a constant state of alertness and with safety always in mind
Ability to communicate effectively with employees and government staff
Ability to teach, coach, mentor, supervise/manage and develop others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to be flexible and dedicated to quality and customer service/satisfaction
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to analyze data and recommend corrective action
Ability to read, write, and speak (communicate and relate information) English
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to understand and apply technical written material
Ability to understand and comply with safety procedures and environmental requirements
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment and cleaning supplies properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to attend work regularly and remain on site for scheduled shift
Ability to work a flexible schedule as required
Ability to attend and participate in training and work related meetings
Ability to demonstrate integrity and ethical standards in job performance
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to provide guidance, direction, and technical support
Ability to comply with all building, security, and company policies and procedures
Other requirements:
Valid driver's license from state of residence and ability to drive
License must have been valid for at least 3 years
If driving a 15 passenger van, must be at least 25 years old
Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures
Essential Personnel: This position is designated as essential. This means that when the facility is faced withan institutional emergency, employees in this position may be required to remain at theirwork location or to report to work to protect, recover, and continue operations at the facility.Education:
High School diploma or equivalent
College degree preferred or equivalent experience
Valid CPR/FA certification preferred
Knowledge of iWatch Government requirements
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge of HAZMAT / Environmental requirements
Knowledge of vehicle maintenance procedures and insurance claims procedures
Knowledge about regulations for OSHA, SDS, Fire and Safety, Hazard Communications and Blood-borne Pathogens
Experience:
Three (3) to Five (5) years in managing operational requirements and compliance capabilities on a contract of similar scope and size
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
Demonstrated advance skills, knowledge and abilities with analytical spreadsheets to include formulas, percentages, workbooks and statistics for corporate / executive level presentations and USG future negotiation efforts
Demonstrated advance skills with PowerPoint for corporate / executive level presentations and USG future negotiation efforts
Notes:
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience
