We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
Manager, Operations Skills Training
This position is responsible for oversight of a functional unit that has an impact on corporate, business unit, and organizational objectives. Responsibilities include managing the development, delivery, review and maintenance of onboarding and training programs and/or curriculum for distribution and transmission operations as well as many of the emergency preparedness roles within Utility Operations. Additionally, this position will ensure compliance with training requirements and standards and that deliver organizational objectives for all positions within Energy Delivery / T&D Operations; Conduct training assessments and gap analyses to determine individual training requirements; Conduct training or co-facilitate as a subject matter expert; Supports and implements business objectives, strategies, programs, and plans; Implements and supports company programs and policies. Under direction of the Director, Operations Workforce Development, will assist with adherence to department budget.
NOTE- This position is a Hybrid-Remote position that may allow flexibility of location within the FirstEnergy Operational Footprint, subject to the hiring managers approval.
Responsibilities
Plan, develop and administer training and development programs using a variety of methods including, classroom training, web-based training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Analyze, recommend and/or implement new training programs and improvements to existing procedures where they are interdependent.
Coordinate training development with subject matter experts in a way that ensures compliance with regulatory requirements and company policies and practices.
Design training manuals, computer-based training, multimedia visual aids and other educational materials. Coordinate simulator-based training development with subject matter experts.
Develop job task documentation, technical task surveys, training assessments and gap analysis to determine individualized requirements.
Maintain database and compliance documentation and reporting as required.
Facilitate team projects, provide guidance and direction to team members, and communicate project objectives, parameters, status, and outcomes.
Maintain schedule and manage the delivery of monthly onboarding program sessions for new employees.
Ensure that operations organization is compliant with external and internal training requirements by discipline.
Manage complex projects between cross functional areas including bargaining and non-bargaining personnel.
Evaluate policies, procedures and other documentation and ensure training program complies with company safety procedures and operational requirements.
Develop and evaluate operational metrics to assess effectiveness of training program; take measures to modify training as needed to address operational gaps or performance needs.
Implement, schedule, and manage all aspects of craft line apprenticeship programs. Oversee tracking requirement to ensure apprentices meet all requirements for their apprenticeship and promotion to journeyman.
Drive continuous improvement across the department and in alignment with the needs of our internal customers.
Develop strong relationships as a liaison with all departments and functions in operations to initiate and implement enhanced training opportunities and content for all employee classifications.
Develop content, curriculum, and scheduling for an effective training program by collaborating with subject matter experts in each craft field on complex technical topics, i.e. relay testing, grounding, arc flash, underground troubleshooting and other craft-related topics as needed.
Participate with and lead the improvement of committees, i.e. to improve processes, develop employees and foster employee engagement through participation. Develop and implement future cross functional committees to meet company goals and initiatives.
Lead the functional team; direct day-to-day activities and provide guidance and recommendations.
Leading and operating within a matrix environment. Leading cross-functional teams with members from within and external to area of responsibility.
Provide input into team employee performance reviews. Document performance and personnel issues for resolution.
Foster a culture of diversity, equity, and inclusion within the team and in every training environment.
Support the FirstEnergy storm restoration process with a dedicated storm role.
Maintain FirstEnergy's Leading with Safety commitment throughout day-to-day functions and demonstrating outstanding safety leadership in all areas of responsibility and in interactions with others, ensuring the safety of all team members, students, and contractors, and that training centers provide a safe learning environment.
Requirements
Bachelor's Degree in Business, Electrical Engineering, or a related field; or the equivalent combination of education and experience, also a minimum of seven years' experience in training, program, or project management in the utility power delivery business. In lieu of a degree, candidates must have a minimum of 10 yrs prior related experience in utility power delivery experience, along with prior experience supervising others.
Thorough knowledge of utility craft-based apprenticeship program requirements and standards.
Knowledge of established operational practices and procedures for utility transmission and distribution systems with emphasis on dispatching and outage management.
Communication and interpersonal skills including the ability to consult and resolve internal and external customer issues which maybe critical, sensitive, or urgent in nature.
Ability to work with all levels of an organization including people with different styles and backgrounds; ability to work as a member of a team.
Experience in developing a training program for an electric utility operational organization.
Experience with adult education methodologies, training design using the systematic approach to training and delivery techniques.
Project management skills including the ability to lead formal and ad hoc teams, to develop and implement training curriculum, schedules, and timelines, and deliver on commitments.
Excellent oral and technical written presentation skills required to prepare training materials and deliver training sessions.
Ability to quickly develop subject matter knowledge on a variety of training topics.
Understanding of applicable company policies, practices, and procedures.
Leadership and teamwork skills to develop and promote cooperative working relationships within and among departments.
Travel will be required up to 20% of time.
Preferences
Previous training experience in the electric utility industry working with all levels throughout the organization.
In depth knowledge of FirstEnergy's business, products and services, policies, procedures and practices, and applicable federal, state and local laws and regulations.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
