Job ID: 2024-9546 Type: Regular Full Time # of Openings: 2 Category: BCI WARED - Redmond
Overview
WHO WE ARE:
Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.
WHAT WE’RE ABOUT:
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.
Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.
POSITION SUMMARY: Our Redmond-based client is looking for a support Engineer for an On-site position at Las Colinas, Fargo, Charlotte, or Redmond location. The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Responsibilities
Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications
Must have BA, BS degree or 2-3 of relevant experience in similar positions
Must have experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or IT consulting, customer or technical support or consulting or end-user support.
Should have excellent customer service and support skills required, with 2-3 years of related experience
Should have strong communication, customer empathy, problem solving, and technical writing skills
Should have great interpersonal and communication skills (both oral and written) and success in partnering with groups inside and outside of Microsoft
Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
Fundamental awareness of Private, Hybrid and Public Cloud. Any Azure certification is a plus
Solid understanding of standard computer science concepts, as well as knowledge of personal computer architecture and Operating systems, e.g., Windows and Linux
Must have programming and debugging skills required, with additional knowledge of JSON, XML and CSV preferred
Should have knowledge and understanding of TCP/IP protocols and OSI model, with experience in troubleshooting network environments and familiarity with packet sniffers, e.g., Wireshark or Network Monitor, is preferred
DNS, TLS and DHCP knowledge is a plus, along with Firewall and Proxy basic knowledge
Knowledge of Big Data concepts such as structured data vs unstructured data vs semi structured data
Expertise in Microsoft Azure Data Factory (ADF), Networking and SQL Server Integration Services (SSIS) preferred. Knowledge of Azure Purview is a plus
WHAT WE HAVE TO OFFER:
Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.
A competitive pay range of $32/hr- $34/hr (depending on experience).
15 days per year of Paid Time Off (PTO).
9 paid holidays per year (which includes 1 personal floating holiday).
401(k) retirement plan with company match.
Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.
