Ultimate Staffing is looking for experienced and personable customer care representatives for a thriving client company in Buford, GA. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.
*Fully onsite in Buford, GA
*Pay range $19-$19.50
*Immediate Start
Duties and Responsibilities
Answer all questions, calls and emails in a timely manner
Demonstrates the skills and product knowledge required to perform job functions.
Knowledge and use of electronic catalog and website.
Ability to navigate AS400
Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
Support Customer Care Operations from our dealers and team members
Order Entry on a daily basis.
Check order status/electronic orders
Maintenance of Showroom/calendar
Check inventory
Provide product information and pricing
Process credits, return authorizations and factory charge backs.
Submit changes or cancellations on orders
Track shipments
Research and resolve customer inquiries
Initiate freight claims
Truck building
Schedule factory drops
Update customer experience center with relevant inquiries
Assists customers in showroom as needed
Participates in Literature Room inventory/order literature
Reviews appropriate daily reports
Document filing
Monitor stock levels
Follow and adhere to department/company guidelines
Other duties as assigned
Requirements
Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals
Previous experience with AS400 is preferred, but not required
1-2 years minimum as a customer care representative in a retail setting preferred- this is not a call center
Education
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
