Job Description:

Myers Tire Supply and Myers Tire Supply International, Myers Industries Companies (NYSE: MYE), serves the complete tire service market. Customers rely on our product selection, product quality, rapid availability and business solutions to grow their businesses. While we sell to anyone who performs tire service, we have custom product solutions for specific markets. MTS buys and sells nearly 10,000 different items - everything professionals need to service passenger, truck, and off-road tires and wheels. Our suppliers are among the most trusted brands in the industry to ensure the highest quality for our customers. The products we sell are associated with superior performance in their area.

Job Overview:

The Order Management Supervisor oversees the daily operations of all special-order processing functions, assuring that internal and external customers enjoy a positive, professional, and productive interaction with all team members. This position manages the day-to-day operations of the Myers Order Management team including distribution of work, time keeping, coaching/training of order management representatives, annual performance appraisals, and customer escalations. This role also supports strategic improvements consistent with corporate goals and initiatives, focusing on improving customer retention through a high-quality customer experience. The successful candidate will demonstrate sound business acumen and mastery of all internal processes.

Duties and Responsibilities

• Support outside sales representatives with product information, timely and accurate order status and

escalate exceptions to orders

• Research customer requests or complaints regarding product availability, shipment, quantity, quality, delivery

and lead-time and take corrective action as needed

• Work in a consultative manner with both inside sales and external customers, and foster a cohesive environment

within the sales support services team and across multiple departments

• Ensure accurate submission of customer orders and change orders
• Validate pricing, quantity, and product specifications on all orders upon initial receipt
• Check inventory, price, lead time, and status of delivery identifying process exceptions
• Respond to phone calls and emails in a professional manner and in timely fashion
• Review and authorize return goods, invoice adjustments, and warranty claims
• Coach, counsel, and discipline employees; communicate job expectations and monitor performance
• Utilize reporting to track KPIs to ensure order accuracy and on-time delivery
• Supervises a team of individual contributors

Knowledge, Skills and Abilities

• Read, analyze, interpret and organize general business periodicals, professional journals, technical procedures, or governmental regulation
• Write reports, business correspondence, and procedure manuals in a professional manner
• Effectively present information and respond to questions from groups of employees, managers, clients, customers, and the general public
• Read and comprehend complex instructions, detailed correspondence, and vendor contracts
• Excel Expert, responsible for designing and implementing spreadsheets, analyzing data, and providing insight

that drives business growth

Education and Experience

• Minimum two years' experience leading a team
• High school diploma required, college degree preferred
• Computer proficiency with Microsoft Office products
• JD Edwards experience, preferred
• Salesforce proficiency, preferred

Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work conditions consistent with a general office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, and reach with hands and arms.

Myers Industries, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

• Job Function Customer Service
• Pay Type Salary

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