Description: Our client is currently seeking a Program Manager II Position Description Role Title: Program Manager Work Location: Hybrid work: Tues-Thurs in the office. Monday & Friday remote Work Schedule: Normal PST business hours, Monday - Friday Project Management
Build detailed project plan with clear deliverables, owners and timeline
Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives
Own overall documentations of all project assets and resources
Data Insights
Working with the performance governance team to synthesize data points, visualize information and translate analytics into digestible business insights
Work with stakeholders to perform root cause analysis and identify performance gaps
Engage in ad-hoc analyses to understand operation performance and provide concise summaries to stakeholders Communications
Owns overall project communications including meeting notes, regular status update, email follow up, escalations when needed etc.
Communicate findings to all levels of audiences via presentations to effectively call out business impact and actions
Conduct weekly to monthly review cadence with various groups of stakeholders to investigate operational performance, enforce management actions, and inform results Skill/Experience/Education Mandatory Minimum qualifications Project management professionals and 5+ years of experience managing cross-functional initiatives Familiarity in support operations, content moderation operations or vendor management, including basic understanding of key performance metrics Excellent written and verbal communication skills, with the ability to translate complex analysis to senior audiences Experience building presentations and briefing documents to communicate insights and influence decision making Experience in change management Proficiency in Google Suites Preferred qualifications Experience working with SQL and data visualization PMP Certified Process excellence experience Experience in management consulting, process reengineering, corporate strategy
Contact: akumar19@judge.com
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