Innova Solutions is immediately hiring for a HR Advisor Position Type: Contract
Duration: 06 Months+
Location: Tampa, FL (Hybrid role- 50% onsite)
As a HR Advisor, you will:
Consults regarding the leave of absence inquiry, works through options with the customer, and coaches through resolution.
Uses discretion and sound judgement to determine the best method of resolution.
Provides employees and managers with policy advice, guidance and support for workforce management, payroll, compensation transaction activities, and other HR processes; and
Engages appropriate functional and / or technical specialists to drive resolution of customer needs not resolved at first contact.
Supports the execution and review of data reporting to manage updates and/or corrections to prevent downstream impacts to benefits, pay, etc.
Provide employees and managers with policy advice, i.e., leaves of absence, new ways of work etc. as well as options to address issue. Guide manager on process for application of policy.
Guide employees and managers to available resources, e.g. toolkits or training materials developed by HR Expertise Teams, as appropriate
Triage inquiry to ensure full understanding and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
Ensure accurate policy representation in interconnected systems/processes.
Provides feedback to assist in developing client service improvement projects (e.g., knowledge base content updates, training/education of end users, improved Tier 1 communications, etc.).
Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.
Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.
Provide high touch customer service that meets expected service levels and business performance goals.
Champion direct access processes by using change management skills to influence Managers and Employees.
Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.
Prepare appropriate documentation to meet customer needs related to HR processes
Ensure proper documentation of inquiries, root cause, and resolutions.
Liaise with third party vendors as applicable to resolve customer inquiries.
Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
Identify and report any call trends or product trends to the Team Lead or Supervisor.
Provide feedback on customer issues and the knowledgebase so that management can address and improve the items.
Participate in scheduled and ad hoc training in order to improve policy and process acumen
The ideal candidate will have:
College degree
2-5 years human resources operational experience
General knowledge and understanding of HR policies, processes, and Regional Employment Laws
Have worked in a rapid, fast-moving environment which is both complex and changing.
Have worked in a multi-cultural/multi-country work environment
Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs Previous experience working in a shared services environment preferred
Prefer HR specialty certification to demonstrate theoretical understanding and application of HR practices
Desired Skills:
Language Requirements beyond English: Proficiency in Portuguese and/or Spanish is preferred but not required
Ability to accurately assess situations through customer interactions to coach, guide, or interpret the appropriate action or next steps
Highly computer literate with knowledge of HR systems and processes
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
ClearlyRated® Client Diamond Award Winner (2020)
One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
