The Business Service Representative will provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations via calls, email and chat. This position is in office Monday - Friday.
What you'll do
Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis
Answer customer calls and emails providing prompt issue resolution
Manage outbound calls to gain information and/or follow up to resolve customer issues
Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
Manage client dialog while documenting details of client interaction in Salesforce
What experience you need
Minimum 1 year of customer service experience
Proficiency with Google Suite and Microsoft Office (Word and Excel)
Detailed oriented with an ability to multi-task in a fast paced environment
Exhibit strong organizational, problem-solving, and analytical skills
Excellent listening, verbal, and written communication skills
Strong interpersonal skills and professional attitude
Regular attendance is an essential function of the job
What could set you apart
Experience with managing high-volume inbound and outbound calls
3 years of experience in a B2B customer support environment
Skilled at effectively assessing customer audience and adjusting style and tone to match the customer
Proficiency in Salesforce Service
Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
