BCForward is currently looking for Accountant V in Seattle, WA 98122
Position Title: Accountant V
Location:Seattle, WA 98122
Expected Duration: 6+ months.
Estimated Start Date: 5/21/2024
Pay Rate: $45/hr on W2
Summary:
The main function of a Project Analyst is to interact with different department across the enterprise to provide information in response to inquiries about services and to manage and resolve complaints.
A Project Analyst is responsible for determining the client and patient issue, offer workable solutions or providing follow-up as needed.
Facilitates the investigation, documentation, review and follow-up of client, patient and internal concerns and complaints which are submitted through the system.
Job Responsibilities:
Approve the resolution of client and patient service by authorizing activities such as investigation, corrective action, root cause analyst and effectiveness review.
Function as escalation point for clients and patients.
Approve the referral of unresolved customer grievances to designated departments for further investigation.
Review, monitor and audit records of operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine probable causes. Escalates unresolved issues promptly to the correct person(s).
Report on high-risk cases to executive level management.
Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Expert ability to work independently and manage their time.
Expert ability to accurately document and record client and patient information Computer literate, including but not limited to Microsoft Word, Excel and email.
Education/Experience:
High school diploma or GED required.
10+ years customer service related experience required.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 222748 when responding to this ad.
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