Under the general direction of the Clinic Nurse Manager, the Medical Assistant will perform a range of duties in line with the standard work of a medical assistant and includes coordinating patient flow, taking of vital signs, phlebotomy and performing point of care and testing. Provide secretarial support to the practice by answering the phone, scheduling appointments and other office work as needed.
The incumbent must be able to organize priorities, complete tasks, manage confidential patient information; schedule appointments, review and document diagnostic testing, make referrals and interact with patients in a professional, friendly manner consistent with their needs.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Greet and escorts patients into exam rooms
Obtains and records vital signs, weights, blood pressure, pulses, temperature, pain scale rating and other documentation deemed necessary prior to seeing the Provider
Reviews and documents the patients current medications list, update immunizations and all pertinent documents for the visit type
Process and run CLIA approved testing and lab quality control
Report results of labs performed on site to the Providers
Prepare and package specimens to clinical laboratory for processing in some case may need to transport collected specimens to clinical laboratories
Alerts the provider when the patient is ready and communicates pertinent clinical information
Provides care appropriate to age group of patients in practice setting and documents data per practice protocols
Instructs patients how to prepare for the physicians or nurses (assisting as necessary)
Collects specimens during visit as ordered and provide patients with instructions for specimen collection at home: Weekly rotating in Clinic Lab
- Phlebotomy
- Clean-Void Urine
- Sputum
- Finger Sticks
- Stool for Occult Blood
- 24 urine collection
- Tests specimens as necessary
Performs other tests, procedures, and treatments as directed:
- Simple dry, sterile dressing
- 12 lead EKG
- Bladder Scan
Set up, clean and stock exam rooms
Adheres to hand hygiene and standard precautions guidelines
Assists with printing letters, scanning medical information, filing, faxingand communicating with outside facilities and patients
Receives patient messages, reviews these with nurses per practice protocols and takes action as directed
Complete medication and radiology prior authorizations as necessary
Calls patients prior to virtual visit/telemedicine visits to record home vital signs and review medications and allergies
Work with patient care coordinator and covers the front desk as needed
Looks ahead at the schedule and providers on site
Amends the daily patient schedule as needed, re-scheduling, calling patients
Transport patient when needed
Ordering clinic supplies, any and all supplies used - prints off a copy of requisition and communicates EDA and when they arrive
Weekly inventory of stock, maintains par levels and change them as needed
All of the above but also any clinic needs as they arise
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Clinical skills standard for a medical assistant, to include accurate taking of vital signs, ability to perform POC testing and draw blood
Knowledge of office based tests and procedures
Ability to learn specialized testing as appropriate to practice and execute properly
Knowledge of standard medical office procedures, including appointment scheduling, telephone skills, routine billing and insurance matters
Good communication skills
Sound judgment and problem-solving ability
Ability to prioritize
Ability to handle multiple tasks in a busy environment and see them through to completion
Accuracy and attention to detail
Knowledge of computer skills necessary
Good command of the English language
Ability to work independently and within a team environment
Demonstrated knowledge of HIPPA Confidentiality and Privacy Policies
Ability to perform Phlebotomy
Good understanding of medical terminology
WORKING CONDITIONS:
Employee may be exposed to disease bearing specimens, hazardous chemicals or fumes, other hazards normally associated with a clinical laboratory setting including patient instability and /or unpredictability.
Work environment may be noisy or crowded.
May be required to travel between buildings and outside. Due to travel outdoors, may have limited exposure to car fumes, noise, dust, chemicals and inclement weather.
Exposure to needle sticks and punctures from other sharps.
Exposure to patients with infectious diseases, he or she must take appropriate precautions according to Infection Control.
Qualifications
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS
Medical Assistant and Basic Life Support certification required
Other academic preparation may be considered in lieu of certification
EDUCATION:
High school diploma plus certificate from a medical assistant training program required. Associates degree preferred
EXPERIENCE:
Minimum of up to 2 years direct experience in a medical office or health care setting required.
EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
