Job Summary Primary responsibilities include the development, implementation, integration, and maintenance of information technology applications as well as business/systems analysis and programming activities that enable the organization's business processes related to customer sales and service, branch banking, and loan servicing. Consults with business staff to develop an understanding of the varied and complex business needs supported by directly and indirectly-responsible systems. Leads multi-disciplinary teams of full-time, vendor, and contract IT managers and/or professionals who design/develop or acquire/adapt application software. Provides overall direction and guidance to assigned projects/tasks and/or technical delivery managers, reviews project and support requests, and assigns group/section personnel to development, maintenance, and related activities. Prepares feasibility studies, time and cost estimates, and establishes/implements and integrates new or revised applications systems and programs. Assists in projecting software and hardware requirements. Reviews and evaluates work and prepares performance reports. Confers with and advises direct and indirect subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with personnel in other IT groups/sections to coordinate activities. Prepares activity and progress reports for one or many low-to-high rigor projects, as part of one or many assigned programs. Works with third party vendors that provide both customer and internally-facing applications and services such as Salesforce.com, Oracle, and Cisco. Ensures software release quality and that customer expectations and milestones are met, and provides options/workarounds when issues are encountered; escalates when required. Adheres to all SDLC requirements, PMO standards, and incident management processes and procedures.
Job Responsibilities:
Lead a team of Information Technology professionals that are responsible for the development, implementation, and maintenance of business applications systems. Provide guidance and leadership to the team as they lead multiple projects and provide service to internal business customers on a timely manner.
Communicate with various Information Technology teams and key business partners to ensure all are aware of status and activity updates as well as ensuring all business specifications are met and delivered on time.
Collaborate on strategic initiatives to enhance the technology space within the business and IT while delivering within agreed upon deadlines and within budget.
Provide technical, strategic and tactical consultation to internal business customers.
Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
Job Requirements :
Bachelors Degree in Computer Science or related field required or 15 years comparable experience required.
10 years of managing application development or maintenance programs (Commercial Banking/Lending industry experience a plus).
5 years directly managing Information Technology professionals.
Prior functional experience as a software developer, business analyst, and/or project manager.
Exhibits a strong understanding of technology and business process.
Excellent ability in interpreting customer business needs and translating them into application and operational requirements.
Strong proficiency with both Agile and Waterfall/SDLC methodologies.
Strong understanding of modern software design paradigms and architecture patterns.
Proven ability to establish a high level of trust and confidence in both the business and IT communities.
Excellent ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner.
Excellent ability to prioritize work by dividing time, attention, and effort between current project workload and ongoing support tasks.
Strong ability to deliver presentations of complex information to a variety of audiences.
Good ability to perform strategic data analysis and research to support the Business Unit's technology needs.
Strong ability to communicate effectively and deliver difficult messages with diplomacy and influence without control.
Strong ability in planning requests, project charters and provide updates for managers, directors and executives.
Excellent ability to handle multiple competing deadlines on corporate initiatives and team requirements.
Strong ability to determine solutions to team and departmental requests and needs.
Good ability to discern risks and issues with technology deployed and being evaluated.
Strong ability to identify root cause and resolutions to system failures.
Good ability to maintain high level of understanding of new technology and industry trends.
