Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Parts Coordinator is responsible for providing strategic and operational process support to all areas of the Parts organization, and to ensure that systems and processes are implemented in such a manner that customer needs are both met and anticipated in a manner that reflects the company’s vision of working as “One Professional Team.”
Pay Rate: $18.00 - $25.00 per hour Pay rate is dependent upon education & experience.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Acts as the customer experience champion for the parts department
Ensures that processes and reporting (KPIs) are properly integrated to assure industry leading Parts operations
Develops and maintains documentation on best practices and procedures
Develops and implements strategies to increase customer loyalty
Provides backup support to counter sales team including preparing and entering orders as needed
Research and approve all parts department invoices
Administers and communicates backorder aging to customers
Maintains display for novelties and retail items
Schedules safety training for all parts department employees
Assists store/Parts managers in improving operations
Acts as a liaison to Parts Admin for parts systems problems
Prepares and distributes office supply orders monthly
Ability to multi-task, prioritize and manage time effectively
Develops and maintains communication strategies for customers as well as interdepartmental communication
Promotes positive interpersonal skills in all interactions with customers and employees
Displays excellent communication skills and teamwork
Able to persuade and encourage change management with little authority
Assists novelty customers, when required
Continuously evaluates and identifies opportunities to drive process improvements that positively impacts the customers’ experience
Identifies and documents best practices across the enterprise
Will call customer service including looking up, pulling, packing and finishing orders
Other duties as assigned by manager
Required Education and Experience:
High School Diploma or GED
Bachelor’s Degree or equivalent experience in a technical and/or business area preferred
Parts Department experience preferred
3-5 years administrative/clerical experience
3-5 years customer service experience
1-3 years sales experience
1-3 years supervisory/management experience
1-3 years technical or mechanical experience (machine service/maintenance)
Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic knowledge of DBS
Basic knowledge of CRM/Sales Link
Basic knowledge of ET/SIS/SIS Web/STW
Intermediate knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook
Work Environment:
Noise: Moderate
Indoors
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
