Description: We are working with a national distribution company seeking a Bilingual Customer Service Representative in their Denver, CO location. English/Spanish fluency is a MUST. You will provide support and solutions to customer inquiries, ensuring a positive and seamless experience. Your ability to communicate effectively is essential to this role.
Key Responsibilities:
Customer Support: Handle inbound and outbound customer calls, emails, and live chats in both languages.
Issue Resolution: Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
Product Knowledge: Maintain a deep understanding of the company's products and services to provide accurate information and assistance.
Documentation: Record details of customer interactions, transactions, comments, and complaints in the CRM system.
Translation: Translate documents and communications as needed to support customer interactions and internal processes.
Feedback: Gather customer feedback and relay it to relevant departments to improve overall customer satisfaction.
Team Collaboration: Work closely with other team members and departments to ensure consistent and effective customer service.
Qualifications:
Language Proficiency: Fluency in [Language 1] and [Language 2] (both written and spoken).
Experience: Previous experience in customer service or a related field preferred.
Communication Skills: Excellent verbal and written communication skills in both languages.
Problem-Solving Skills: Strong analytical and problem-solving abilities.
Technical Skills: Proficient in using CRM software, Microsoft Office, and other relevant tools.
Adaptability: Ability to handle multiple tasks and work in a fast-paced environment.
Customer Focus: A strong commitment to providing exceptional customer service.
Contact: rgahagan@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
