This position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment.
Salary Range: $52,981/year or higher, commensurate with experience and/or education
JOB SUMMARY
The Academic Success Coordinator III provides proactive and holistic academic and career advising to prospective, new, transfer, continuing, and re-admitted students in assigned caseload.
DUTIES
Provides academic advising to all new and returning students and develops individualized programs of study for each student
Creates official degree plans for declared students
Advises students in career exploration, networking, and job-seeking strategies and promotes career fairs for internships and job searches. Facilitate workshops and events for assigned caseloads
Provides preliminary evaluation of transcripts and submits articulation requests for the respective college
Serves as a student advocate and assists students by making appropriate referrals to scholarships, financial aid, Student Business Services, Learning Support, Counseling Services, and other campus services
Maintains continuous communication with students via email, telephone, and in person. Runs communication campaigns in venues such as EAB and support efforts with the Early Alert and Mid-term grades for assigned caseload
Manages, maintains, and audits student advising records; assists students with processing paperwork and other issues
Supports retention and timely graduation efforts for college and UHD students
Supervises advising support personnel
Trains students on how to use advising tools, degree audits, and course prerequisites and serves students on initial academic probation, continued probation, academic suspension, and dismissal
Interprets and maintains online data and resource files related to this position in student information systems and advising software
Assists with specialized advising projects
Assists with First Time in College (FTIC) and transfer orientation sessions
Participates in on and off-campus recruitment and registration activities with Houston area community colleges, high schools, and community events
Participates, attends, and assists with pre-commencement and commencement ceremonies/activities
Maintains a strong, positive, and collaborative relationship with the College Dean, Associate Dean, Assistant Dean, Faculty, and Enrollment Management staff
MARGINAL DUTIES
Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES
Direct Reports:
Supervises full-time and/or part-time employees
Delegation of Work:
Regularly assigns work to subordinate(s)
Supervision Given:
Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge:
Knowledge of trends, issues, and accepted practices relevant to the position
Skills:
The candidate exhibits strong interpersonal skills and experience working with students, parents, faculty, and staff
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external constituents
Experience and commitment to serving a representative and diverse faculty, administrative staff, and student body
Excellent computer proficiency (MS Office Word, Excel, and Outlook)
Abilities:
Strong ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary student service
Ability to work with higher education software systems, analyze data, produce reports, and implement systems to monitor and manage staff productivity
WORK LOCATION AND PHYSICAL DEMANDS
Primary Work Location:
Works in an office environment or at off-campus locations for recruitment and advising events
Physical Demands:
Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
The position is physically comfortable; the individual has discretion about walking, standing, etc
The work environment involves minimal exposure to physical risks
Typical work occurs during business hours Monday through Friday; however, this position may require flexible hours as needed to include evenings and weekends serving students in virtual, on-, and off-campus environments
Complies with all UHD and UH System policies and procedures
EEO/AA
Required Education:
Bachelor's degree
Required Experience:
Minimum of five (5) years in academic advising or student support experience within higher education
