At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, including user management, support tickets, training, and gathering requirements. We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Analyst, Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes to better support our users.
Key Responsibilities
Maintain user and license management including new user setup and deactivation, roles, profiles, permissions, and groups
First line for user support tickets
Assist business in creation of training materials
Participate in system outage on-call support rotation
Maintain data cleanliness (duplicates, merges)
Assist in data import/export/updates in SFDC using tools such as Data Loader & Excel for data scrubbing, manipulation, and insertion of new records
Maintain process and procedure documentation
Assist with internal and external project development efforts
Collaborate with business on creation of dashboards and reports
Identify and leverage subject matter experts and stakeholders to understand the HSA Bank Salesforce system
Identify risks and bring to leadership
Build and maintain a trusting and safe environment
Skills & Experience
Required:
Certified Salesforce Administrator
Salesforce product knowledge and at least two years hands-on administration experience with Sales and Service Cloud
Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
Experience with Salesforce dashboards and reports
A proactive attitude to platform enhancements
A desire to learn best practices
Available and responsive to questions
Excellent relationship-building skills and ability to liaise within team
Gathering requirements and collaborating with senior team members on technical solutions
Maintaining training and procedure documentation
Demonstrates enthusiasm towards continued professional development
Desirable:
Bachelor's/Postgraduate degree, or professional qualification
Prior hands-on experience with integrating IVR/Phone solutions in Salesforce
Experience prototyping AI solutions within Salesforce
Active in the Salesforce community
The estimated salary range for this position is $85,000.00 to $105,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
