Job Description:

Lost & Found Associate - JFK John F. Kennedy Airport - Full Time

$18 - $19 / hour

Mornings, nights, weekends and holidays may be required

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Perform activities in accordance with company standards. Quality service being defined in terms of excellent customer service, cash handling and safety.  Reuniting customers with lost items found at the terminal.

KEY RESPONSIBILITIES

• Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries.


• Collect lost and found items found within the terminal and process promptly.


• Calculate and forward found items to customers by way of shipping.


• Track shipments to ensure they are delivered to customer.


• Provide excellent customer service and attention to detail.


• Maintain high ethical standards and professionalism.


• Multitask and prioritize as necessary to meet customer needs.


• Represent the company with integrity and dedication.


• Other duties as assigned.

SKILLS AND QUALIFICATIONS

• Excellent office and computer skills


• Computer and Smart Phone proficient


• Strong organizational, communication and verbal skills


• Ability to project a professional and knowledgeable demeanor


• Cash handling experience


• Good problem solving and decision-making ability


• Excellent oral and written communications skills


• Basic math skills


• Must be fluent in English both speech and writing skills


• Bi or Multilingual preferred

EXPERIENCE

• Proven customer service skills.

• General knowledge of JFK Airport and its Terminals.


• Experience in a customer-facing role.

EDUCATION: 

• High school diploma required
  
   

CERTIFICATIONS/LICENSES

• Ability to get Airport Badge is required

PHYSICAL REQUIREMENTS

• Must be able to stand and walk for duration of shift

Experience

Required

• Excellent office and computer skills


• Basic math skills


• Cash handling experience


• Customer Service skills

Education

Required

• High School or better

Licenses & Certifications

Required

• Airport Badge

Skills

Required

• Decision Making


• Problem Solving


• Computer


• Customer Service


• Communication

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Team Player: Works well as a member of a group

See job description

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