Hexagon is seeking a Senior Support Engineer to join our team!
The focus of this position will be to provide technical product support for Hexagon’s Public Safety market which includes call taking, dispatching, situational awareness, records management, analytics, and mobile capabilities. Candidate will be a member of a team that is responsible for providing technical product assistance to our customer support and services teams globally.
Responsibilities:
Apply basic principles, theories, and concepts to achieve resolution of moderate-to-complex technical product issues in a timely manner while adapting to ever-changing priorities
Apply troubleshooting skills to analyze problems, research issues, and perform high-level debugging
Interface directly with Hexagon customer support and services teams globally to assist in resolution of complex technical product issues
Interface directly with end-customers to resolve technical product issues
Interface directly with software development and product management to address issues requiring product code changes
Travel to customer sites required (less than 25%)
Qualifications
Bachelor’s degree in Computer Science, CIS, or related field
3-5 years customer support experience required
Public safety domain experience preferred
Microsoft SQL Server and/or Oracle database experience a plus
Hardware and/or networking troubleshooting experience a plus
Strong analytical skills to effectively troubleshoot and analyze complex technical issues
Excellent verbal and written communications skills
Self-starter with ability to work independently
Team player with ability to work collaboratively
Company OverviewHexagon Safety Infrastructure & Geospatial provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com. Hexagon Safety Infrastructure & Geospatial is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications. Hexagon's solutions integrate sensors, software, domain knowledge and customer workflows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries. Hexagon (Nasdaq Stockholm: HEXA B) has more than 20,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com
