Title Store and Production Supervisor Job Category: Sales & Prod. Management Job Requisition: STORE001722 Posted: May 21, 2024 Full-Time
Whether you are a warehouse beginner or an expert there is a place for you at MFCP! Join a rapidly growing & family-oriented company with plenty of room to grow your career. We provide training and pay progression plans, generous educational reimbursement, plenty of paid time-off and competitive retirement and medical benefits.
Earn extra bonuses in your first year with MFCP!
Become part of our dedicated team and take advantage of all that Motion and Flow Controls Products has to offer:
Working schedules – steady, reliable, and flexible work hours
Competitive wages – a consistent paycheck, quarterly bonus, and pay progression plans
Growth opportunities – on-the-job training and career advancement
Benefits – healthcare, paid time-off, and competitive retirement plan
Incentive Programs – employee referral program
A safe working environment – adhering to all current OSHA safety requirements
Position Summary: The Store and Production Supervisor is responsible for supporting all aspects of the branch operations from product handling to maintaining inventory, along with customer service for both walk in and phone/electronic sales in a friendly, fast-paced team environment.
Primary Duties:
Ensure that the highest level of customer service and ethics are followed
Train staff to provide customer support with technical product information and preparing thorough and accurate quotes, order acknowledgements, samples, and supporting sales literature
Generate and maintain accurate required documentation, including quotations
Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
Assist customers and respond to inquiries in a timely manner with good selling skills.
Provide customer support with technical product information.
Estimate date of delivery to customer based on current inventory levels, supplier availability and/or production schedule.
Make outbound lead follow up to potential and existing customers utilizing various methods including: phone, email, mail and fax.
Participate in required product training to build required product knowledge.
Collaborate with all appropriate departments and personnel to ensure customer satisfaction
Promote employee teamwork and motivation, including employee recognition
Encourage positive thinking approaches to problem solving
Champion implementation of MFCP programs and policies
Ensure compliance with all company rules, policies and procedures
Adhere to strict Safety Guidelines.
Maintaining the sales/production portal, and PORG.
Allocate, distribute, pull/pick product in proper location.
Package and stage materials or products for shipping (shrink wrapping, boxing, labeling).
Ship products utilizing various methods from national carriers to customer vehicles.
Assist with inventory control and cycle counting.
Administer quality control, insuring damaged product is not received or sent.
Assembly production involving building small to large hoses, operating swagers, etc.
Fabrication and use of complex machinery for kitting manufacturing may be required.
Complete forklift/safety orientation course(s); operate forklift as needed
Maintain a safe, clean and organized work area.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Basic Requirements:
Excellent written & oral communication and strong relationship building skills required.
Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
Basic computer skills including use of MS Office (Word, Excel & Outlook) and Internet, with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus.
Mechanical background and forklift certification (applicable state certification) are a plus.
Provide superior customer service and support company goals.
Experience with industrial distribution preferred. Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin a plus.
Must be able to work with a wide variety of people and personalities.
Maintain regular and punctual attendance.
As MFCP is a small employer and employees work in a collaborative team environment, employee must be physically present in the office to perform his/her job functions.
Physical Demands and Work Environment:
Job requires frequent lifting up to 70 pounds, stooping, reaching above shoulder level, pushing, pulling, constantly walking/standing on cement flooring and climbing ladders as needed. Work environment may vary including warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential customers. The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions. Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions of the job.
Salary:
$25.50 - $27.50/per hour. Commensurate with skills and experience.
Benefits:
Along with a competitive salary, MFCP offers attractive benefits, including: Medical, Dental, Vision, 401(k) Investment Plan and Life Insurance, and PTO.
Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.
"We are an Equal Opportunity Employer. We do not discriminate based on age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information, or any other applicable status protected by federal, state or local law."
