SUMMARY The loan teller is responsible for processing loan transactions and providing customer service for consumer, mortgage and commercial lending. The individual frequently interacts with customers, loan officers, branch personnel and other support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Processes transactions for loan payments, new loan transactions, payoffs, advances, transfers, check requests, wire transfers, and late charges for consumer, mortgage, and commercial loans.
Handles lending customer service calls, research questions, and resolve loan payment issues. Service calls may be related to loan bills, account histories, payoff inquiries, loan interest statements, and vehicle titles.
Responsible to learn the basic general ledger functionality and assist Operations in the balancing of certain ledger accounts; Monitors entries in the Lending Suspense and Loans Disbursements in Process general ledger accounts.
Maintains a monthly spreadsheet of interest extensions granted; makes copies of this spreadsheet to distribute to the Board of Directors monthly.
Processes loan bills as needed.
Assists training bank tellers in posting loan payments accurately.
Maintenance capability is limited to entering vehicle title information.
Assists with DNA Beta Testing.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements (e.g. BSA Policy).
Other duties assigned as needed.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related office experience and three to six months as a full-time teller with good balancing record.

LANGUAGE SKILLS
Ability to read and interpret procedures and reports. Ability to write routine correspondence using proper grammar and accurate spelling. Ability to effectively present information and respond to questions from customers and bank staff.

MATHEMATICAL SKILLS
Must be able to calculate figures and amounts such interest.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be eager to learn, apply analytical thinking and problem-solving skills.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to operate office equipment, telephones, etc. and talk or hear. The employee frequently is required to walk, sit, and reach with hands and arms. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.