Job Description:

Title: Manager, Application Programming Support

Department: Application Programming Support

Number of Positions: 1

Classification: 2m/Hybrid Mobile

Position #: 100310

Type of Appointment: Full-Time

Pay Rate: $61,480 - $76,980.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements:

Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report

Personal references (friends, clergy, customers, relatives) are not considered acceptable references. A professional reference such as a co-worker can be submitted.

Position Summary: The overall purpose of this job is to supervise the Application Programming Support (APS) department including: manage departmental budget, policies, and procedures, and provide technical leadership to the Application Programming Support group. This position includes responsibility for budgeting, staffing, evaluating personnel, and developing and implementing short- and long-term goals for all components included in the unit.

Essential Functions:

35% Supervise Applications Programming Support (APS) department. Work with managers and staff to ensure that current and future APS projects are maintained at the highest feasible technological level. Develop and administer the departmental budget; maintain departmental policies and procedures; maintain technical policies; maintain appropriate security audit information and inventories as required. Responsible for staffing and personnel evaluations.

25% Act as a liaison between Applications Programming Support (APS) and functional user departments to ensure proper involvement in the planning of projects requiring support of the department. This involves assisting in the communication and resolution of technical problems affecting other departments. Serve as a member of Pellissippi State committees as required.

25% Provide leadership and planning for application software to assure that the College's technology is maintained at the highest feasible level

10% Provide support for Banner software and other administrative software

5% Participate in cross-unit incident response team: develops processes and procedures for uniform response to information security incidents. Report, record, and investigate security issues within appropriate data systems. Develop operating procedures and policies that ensure systematic completion of compliance activities. Assist with conducting risk assessment and provide recommendations for application security design and implementation. Prepare security and incident response reports for management upon request. Ensure compliance with college and TBR system policies and procedures, county, state and federal regulations and accreditation requirements

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Key Results Areas: Continued accessibility of Banner processes. User satisfaction that problems are being solved in a timely manner and APS analysts are proposing continuous improvements to better utilize the software.

Job Requirements:

• Bachelor's degree in Computer Science, Programming, Information Systems or related. A Bachelor's degree in a similar field could be considered with emphasis on management or Information Technology and 5 years demonstrated in direct supervisor role in field.


• Five years of progressive experience, with at least two years of software, project or personnel management experience.

Part-time work experience is calculated at 50% credit of full-time work experience.

Complexity & Creativity:

This position requires continuous creative, technical, and analytical thinking to carry out the responsibilities of the position. Resolution of each new problem requires a general knowledge of all Banner software. Incumbent must be able to communicate effectively to the executive management any urgency or special circumstances surrounding departmental mission that would require executive support or resources; incumbent must be capable of designing effective services to fit institutional needs.

Specific skills and knowledge for this position include:

• Technical expertise in SQL and relational database design


• General programming and analysis knowledge and experience for medium to large scale computer systems using relational databases, including appropriate account and data security methods.


• Knowledge of Ellucian Banner products


• Demonstrated experience and skills in staff/professional development strategies.


• Strong leadership and employee development skills, including mentoring, coaching and problem solving.


• Communication skills, including verbal and written skills and ability to interface with people from diverse educational and technological backgrounds


• Ability to manage projects through conceptualizing and organizing goals and objectives and evaluating progress toward completion of these goals.


• Ability to communicate effectively with faculty and staff and maintain effective interpersonal relationships with others in a cooperative working environment.


• Demonstrated ability of continued professional development with emerging technologies and their application in the higher education environment.


• Able to engage in the College's mission and values.

Magnitude of Impact:

The decisions made by the employee are crucial to keeping the Banner software running successfully and efficiently. The decisions made by the incumbent have potential to impact the entire college, affecting all staff and students. Productivity across the institution is enhanced when the information technology infrastructure is solidly designed, functioning well and supported by a well-trained, positive and motivated technical support staff. This impacts most departments in the college. If a particular problem arises that the employee is unable to resolve, the vice-president would be called upon to intervene.

In today's environment, cybersecurity is an ever-growing part of this employee's scope of work. The impact of a cyber-attack could be devastating depending on the nature of the attack and the data targeted. Depending on the type of attack, it could not be evident for some time if proper detection and prevention protocols and tools are not deployed correctly.

Responsibility for Accuracy: This position is responsible for signing and verifying timesheets for full-time employees. An error in the hours recorded can occur. The Payroll staff in their review of the timesheets most likely will catch this. For technical issues, there are no "typical" kinds of errors. Each error is a unique situation. Errors are most often caught by system users.

Financial Impact: Responsible for the maintenance and protection of departmental assets. Constantly vigilant to identify and reduce waste.

Budgetary: The employee is responsible for overseeing the departmental budget of the Applications Programming Support (APS) group with over $765,000 in payroll and operating expense annually. Employee has signing authority for operating expense accounts within the department. The employee is responsible for formulating this budget and monitoring it throughout the fiscal year.

Judgement and Decisions: The employee makes most decisions without consulting the supervisor. If there are questions or concern about the impact of a decision on other areas of the college, the employee will consult with the supervisor.

Nature of Contacts: The employee regularly contacts employees in all departments of the College. Outside of the college, the employee contacts TBR IT employees and vendor contacts as needed. These contacts are to provide or get information, to discuss and seek understanding, project planning, to suggest improvements for software utilization and to foster relationships to establish Applications Programming Support as a partner positioned to assist with technology needs.

Hazards: Typical office environment hazards. With frequent and continual use of the computer, there is a potential for repetitive stress injury unless proper ergonomics and breaks are utilized.

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA


• Wellness Incentive Program, if enrolled in health plan


• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program


• Employee Assistance Program


• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b


• Employee Discount program with over 900+ companies


• 14 Paid Holidays/Year Includes paid days off the last week of December


• Sick Leave Bank


• Longevity Pay


• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner.

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