Job Description:

ABOUT THE POSITION

The County of Riverside's Department of Public Social Services (DPSS) Children's Services Division is seeking to fill vacancies for Eligibility Technician III positions in Foster Care throughout Riverside County.

The Eligibility Technician III provides leadership support under the direction of the Eligibility Supervisor. The Eligibility Technician III is a resource expert for cash- based benefit programs, and performs complex and specialized eligibility work such as quality assurance, training, specialized rate issuances, case escalations, and region workload coverage.

The Eligibility Technician III strives to meet the objectives of the department's mission and complies with all county and DPSS policies and directives with the ultimate goal of achieving and maintaining state and federal performance standards while providing benefits and services in a timely, competent and professional manner.

The Children's Services Division protects children and youth from abuse and neglect, and partners with families, young adults, and communities to build safety, permanency, and well-being. The Foster Care Unit is responsible for determining initial and continuing eligibility for the Foster Care Program in accordance with established procedures. This position will support program integrity by completing case reviews for accuracy.

The most competitive candidates will have experience working specifically with Foster Care, CalWORKs, Medi-Cal, or other aid-based programs; applied training and mentoring skills; a flexible mindset with the ability to adapt to change; and proficiency in CalSAWS, MEDS and Microsoft Office software.

Meet the Team!
The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.

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EXAMPLES OF ESSENTIAL DUTIES
• Participate in Eligibility Technician Induction as well as ongoing Training as assigned to learn the typical duties performed by the journey level classes.

• Interview applicants and determine eligibility for recipients of one or more aid categories, assist in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services or by phone; obtain and record pertinent information concerning such items as income, other financial resources, and financial obligations/debts from applicants and recipients; obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.

• Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.

• Write information and prepare correspondence using accurate grammar, in a manner that is clear, well-organized, and follows a logical progression to ensure the writing is tailored to the intended audience or purpose. Respond to customer concerns/questions, and/or asking appropriate follow-up questions.

• Use external systems, applications, search engines, and databases, including web browsers and web-based information systems to conduct research in order to determine eligibility and compute grant authorized computations.

• Interpret program regulations, policies and other pertinent material to applicants, recipients, and the general public. Communicate with external representatives of business or government organizations for the purpose of verifying facts and/or resolving discrepancies

• Review, evaluate, and investigate selected grant-in-aid cases to determine the accuracy and completeness of all statements of fact given by applicants or recipients during initial and continuing eligibility determinations. Refer to additional social services based on assessment or expressed need.

• Prepare written reports with recommendations for appropriate corrective action when additional facts affecting eligibility are established and/or prepare written reports justifying the eligibility determination made by the Department in cases appealed by clients.

• Make verbal presentations at fair hearings in support of eligibility determinations made by the Department and answer pertinent questions raised by the fair hearing officer and/or the client; prepare memos outlining Department actions that must be taken for compliance with decisions made by the fair hearing officer.

MINIMUM QUALIFICATIONS
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: One year performing duties comparable to Riverside County's Eligibility Technician II classification.

Knowledge of: The goals of public social service agencies; the basic laws, rules, and regulations governing eligibility and grant determinations for public assistance programs; interviewing and record keeping techniques; problems requiring referral to the social service staff; standard office procedures and practices.

Ability to: Interview effectively in a variety of settings; accurately gather, record, and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; correctly interpret the rules and regulations governing eligibility determinations to applicants, recipients, and the general public; speak and write effectively; maintain accurate and systematic records; identify problems requiring referral to other Department staff.

SUPPLEMENTAL INFORMATION

Other Requirements
Possession of a valid California Driver's License may be required.

Testing Information
Candidates who indicate that they are bilingual in Spanish will be required to take and pass an unproctored Spanish bilingual assessment.

All candidates will be REQUIRED to take an online test as part of the application process for this position. It is important that the instructions provided in the email are followed exactly.

The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment. The County does not provide test scores to applicants.

What's Next?

This recruitment is open to ALL applicants.

Applicants who are current County of Riverside employees and/or current employees of the Department of Public Social Services Children'sServices Division may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.

Application Period:

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

A description of job duties directly copied from the job classification or job posting will not be considered.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the deadline. No late applications will be permitted.

Include relevant work experience details on resume and/or application.

Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.

Degree Verification:

Upon application, upload a copy of your official/unofficial transcripts.

Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).

Reasonable Accommodations:

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .

REQUIRED PROBATIONARY PERIOD -As an Approved Local Merit System, the County of Riverside requires all new regular or seasonal employees to serve an initial probationary period, the duration of which is indicated in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non job-related factor.

Additional Information:

Contact Christopher Recinos Crecinos@rivco.org with any questions regarding this recruitment.

GENERAL APPLICATION INFORMATION:

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• 
  Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.


• 
  Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.


• 
  Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
  

A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

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