Innovative Defense Technologies (IDT), provider of automated software testing, data analysis, and cybersecurity solutions for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Corporate Helpdesk Technician to be based in our Mount Laurel, NJ office.
Overview:
IDT is seeking a Corporate Helpdesk Technician that will administer and maintain Windows based end user computing systems intended to support corporate IT infrastructure and services in the cloud, on premise, as well as at the corporate datacenter in the Mount Laurel and remote IDT offices. Main responsibilities will focus on supporting the helpdesk, assisting other engineers in fine tuning the network, systems and corporate applications and support end user issues to.
All applicants must be able to obtain/maintain an active U.S. Security Clearance.
Responsibilities Include:
Day-to-day end user support and ensuring tickets are closed in a timely fashion.
Administer Microsoft 365 environment (email, compliance, SharePoint, etc....)
Image, deploy, troubleshoot, maintain end user workstations
Perform requirements analysis, translating business need into IT resource specifications
Developing documentation
Asset management and procurement
Provision end user workstations per corporate and end user needs
Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure
Contribute to improvement of administrative and operational processes
Perform administration and lifecycle management of hypervisors, automation and orchestration software, enterprise virtual Systems and networks utilizing multiple network management tools and applications
Ensure that all systems are in compliance with industry standard IT security frameworks such as NIST and ISO.
Minimum Required Qualifications:
Bachelor's degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering
2+ years of experience in a relevant technology field required
Required skills:
Experience with imaging end user workstations
Experience with enterprise domain/active directory environment
Experience with ticketing systems
Experience interfacing directly with end users and troubleshooting end user issues
Extensive experience with Operating Systems (Windows) configuration and administration
Experience working within Microsoft 365 environments
Basic networking experience - understanding IP and subnetting
Demonstrated ability to shift from one project to another in an agile work environment
Ability to communicate technical approaches and details within small project teams, including team interaction and presentations
Ability to travel approximately 15% to remote IDT offices around the US.
Experience with cloud environments, such as Amazon Web Services and Microsoft Azure
VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus
Familiarity with IT Compliance frameworks (NIST, ISO, etc...)
Competencies:
Ability to create and employ requirements and specifications during discovery phase of corporate solutions.
Desire to stay current with industry trends and best practices
Excellence in technical oral and written communication with peers and non-technical cohorts
Be capable of working independently, but thrive in a team environment
Solid analytical abilities, coupled with a strong sense of ownership, urgency, and drive
EEO Statement:
IDT is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other basis protected by federal, state, or local law.
