Exciting opportunity with potential for growth in UNFI's successful Payments and Professional Services Team. This position is responsible for being a company-wide subject matter expert on Electronic Payments and payment system functionality. This will require interfacing with vendors to resolve problems, communicating internally with operations, finance, technical teams and support desks to share requirements and resolve problems. This position will also work closely with Independent/Wholesale customers to determine and meet requirements. Performs job functions in an independent manner, with limited coaching. Capable of performing on multiple projects while working closely with peer team members.
Job Responsibilities:
Builds strong relationships with product stakeholders, customers, vendors, subject matter experts and other Professional Services teams
Coordinates or leads projects or initiates tasks with relevant team members and stakeholders.
Manages business interaction and expectations to meet customer and stakeholder requirements
Resolves and investigates issues with retailers and vendors ensuring customer satisfaction.
Identifies process and product improvement opportunities.
Prepares routine periodic reporting to monitor various components of the payments program.
Develop knowledge on payment and banking settlement, billing and reconciliation processes.
Documents business and/or technical needs to help UNFI meet strategic objectives.
Follow regulatory and UNFI security standards while handling sensitive retail customer data.
Facilitates small to medium sized groups of individuals, representing significant diversity in interest and level of leadership, to a common understanding of a solution.
Monitor, identify, address and mitigate risk related to fraudulent payment activity and trends.
Process special assignments as directed within established deadlines.
Conduct analysis to estimate retailer savings and financial impact of participating in our program and participates in the sales process by reviewing financial benefit benefits with retailers.
Uses third party service provider tools to prepare reports, research and resolve customer issues.
Work with customers and vendors to prepare regulatory governed paperwork to board customers on vendor and card brand systems.
Develop and secure a comprehensive understanding of the payment transaction types including credit, debit, EBT, eWIC, gift card, check authorization FSA cards.
Performs other duties as assigned.
Job Requirements:
Bachelor's degree or relevant experience
Project management background is beneficial
Problem solving and analytical skills
Strong retail background is desirable
Technical expertise on Payment processing systems including POS systems, Payment terminals, third party vendor systems is desirable
Knowledge of regulatory standards
Applies previous experience and education to complex projects
Ability to work independently and take initiative
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
