IT Support Technician at Total Quality Logistics

Posted in Other 3 days ago.

Location: Cincinnati, Ohio

Job Description:

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:

TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.

What’s in it for you:

  • $17.00/hour - $26.00/hour base salary and benefits package
  • Paid relocation to Cincinnati, OH
  • Advancement opportunities with customized career paths
  • Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
  • Reimbursement for continuous education and technical training
  • We win wherever we go – Voted a 2019-2024 Computerworld Best Places to Work in IT

What you’ll be doing:

  • Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
  • Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
  • Setting up new workstations and relocating existing ones (light bending/lifting required)
  • Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
  • When on-call, responding to after-hours calls from employees regarding technical issues
  • Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves

What you need:

  • Available to work Saturday – Wednesday 8-5 pm
  • PC and Network knowledge/experience required
  • IT-related college degree or comparable professional experience required
  • Exceptional customer service skills and a passion for helping others
  • Ability to multitask in a fast-paced environment with changing priorities
  • Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
  • A+ and/or Microsoft Certification highly preferred

Where you’ll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245

Category: Information Technology


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