BCforward is currently seeking a highly motivated Loan Specialist
Position Title: Specialist 1
Pay rate: $23/hr
Duration: 7 months
Job Location: 4910 Tiedeman Brooklyn, OH 44144
TOP 3 requirements
Financial acumen (accounting), initiative, resilience, and bonus skill (adaptability to change)
Job Description
Under direct supervision, theSpecialistis primarily focused on execution of basic processing and/or quality verification work following defined procedures.
TheSpecialistis also responsible for routine operational and/or administrative work and escalates any issues.
This position will be responsible for client support and quality review functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduledloanmaintenance by contributing to a high performing work team environment.
This process includesloanservicing system input, balancing and related research. Other duties include performance of special instructions and follow up for accurate and timely completion of transactions ensuring compliance with established policies, procedures, and service level agreements.
The incumbent will participate as a team member dedicated to supporting the growth and servicing of the portfolio, providing the highest quality of customer service and satisfaction for internal and external customers alike.
Essential Job Function
This role covers a combination of staff within the areas of, retail banking, small business banking, consumer lending, origination and cover a broad range of responsibilities and duties
Administers defined procedures, analyses, tasks, and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
Performs basic routine tasks assigned by manager. May provide service in relation routine billing inquiries, service requests, suggestions, and complaints from customers
Completes work by following clearly defined procedures
Other duties as assigned
Perform tasks as a fully contributing member of a high performing work team.
Provide world-class level of quality customer service and teamwork.
Answer client questions and inquiries that are phoned in directly toLoanServices.
Perform accurate and timely monetary processing as indicated.
This includes the processing of Dollar Transaction Forms andLoanInitial Funding Requests via the Centralized Funding process.
Balance general ledger entries via Automated Posting Application (APA) to minimize account outages and work with the Accounting department to correct discrepancies in a timely manner.
Post DDA entries via APA to Hogan system, send out cashier checks and process outgoing wires as needed based on service requests.
Process requests received via departmental Quest, databases and KeyView system including Fee Waiver requests and changes to indicative account information.
This would also include transactions such as reapplication of payments, research of missing or misapplied payments, and producing payment history statements.
Perform maintenance transactions on CLS including, but not limited to, setting up borrowing base ticklers, Advance Paydown ticklers and other monetary and indicative system changes.
Careful and timely review and action of various reports to alleviate potential customer impact issues and to ensure system integrity.
Research requests to a logical conclusion and execute remedial action. Communicate to the requester the results of research and resolution of the problem effectively and timely.
Perform quarterly Operational testing as scheduled.
Assist other team members with daily workload to ensure timely completion and achievement of work team assignments.
Actively pursue development of self to better support team and future advancement
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 222319 when responding to this ad.
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