State Long-Term Care Ombudsman at State of Nebraska

Posted in Other 7 days ago.

Location: Lincoln, Nebraska

Job Description:

The work we do matters!

Hiring Agency:

Health & Human Services - Agency 25


Nebraska State Office Building - Lincoln

Hiring Rate:


Classification Salary Range:

$1.00 - $1,000.00

Job Posting:

JR2024-00006506 State Long-Term Care Ombudsman (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:

DHHS, Division of Medicaid & Long-Term Care, is looking for the next State Long-Term Ombudsman. The State Long-Term Care Ombudsman serves as an advocate and mediator for residents of long-term care facilities, ensuring their rights are upheld and their well-being is protected. This position involves investigating complaints, providing education and support to residents and their families, and collaborating with stakeholders to improve the quality of long-term care. This position is the leader, supervisor, and manager of the State's Long-Term Care Ombudsman office.

Examples of Work

Responsibilities of the State Long-Term Care Ombudsman include:

  • Serve as the leader, supervisor, and manager of the State's Long-Term Care Ombudsman office, directly supervises seven regional and local ombuds, plus several hundred volunteers.

  • Manage the budget and pay, produce, and distribute quarterly and annual reports, evaluate and provide beneficial feedback to staff.

  • Advocate for the rights and interests of residents in long-term care facilities, including nursing homes, assisted living facilities, and adult care homes.

  • Investigate complaints made by residents, families, or other stakeholders regarding issues such as abuse, neglect, inadequate care, or violations of residents' rights.

  • Mediate disputes between residents, families, and facility staff, seeking fair and respectful resolutions to conflicts.

  • Provide information and support to residents and families regarding residents' rights, available services, and options for addressing concerns or complaints.

  • Conduct regular visits and inspections to long-term care facilities to monitor compliance with regulations and standards of care.

  • Collaborate with government agencies, advocacy groups, legal services, and other stakeholders to address systemic issues affecting long-term care residents.

  • Advocate for changes in laws, regulations, and policies to improve the quality of long-term care and protect residents' rights.

  • Empower residents and families to assert their rights and actively participate in decisions affecting their care and quality of life.

  • Maintain accurate records of complaints, investigations, and outcomes, ensuring confidentiality and compliance with applicable laws and regulations.

  • Participate in training and professional development activities to stay informed about relevant laws, regulations, and best practices in long-term care advocacy.

Requirements / Qualifications

Minimum Qualifications: General guidelines can include post high school coursework in behavioral or social sciences and independent work experience in social/human services.

Preferred Qualifications:

Significant experience in leadership and program management skills.

Experience or knowledge working with older adults or individuals with disabilities in a long-term care setting.

Knowledge of laws, regulations, and standards related to long-term care facilities and residents' rights.

Strong communication and consumer-oriented public policy advocacy skills.

Negotiation, mediation, and problem resolution skills.

Ability to maintain confidentiality and handle sensitive information with discretion.

Proficiency in computer applications and data management systems.

Commitment to promoting the well-being and dignity of long-term care residents.

Other: This position will require travel up to 50% of the time, therefore one must possess a valid driver's license and reliable transportation for travel to long-term care facilities.

Successful completion of background checks and any other screenings required by regulatory agencies or employers.

Willingness to work flexible hours, including evenings and weekends, as needed to respond to emergencies or address resident concerns.

Knowledge / Skills / Abilities

Knowledge of: state and federal laws pertaining to the elderly, regulations pertaining to adult neglect and abuse, interviewing techniques, health care standards.

Ability to: collect, interpret, and analyze facts, communicate and listen effectively, maintain confidentiality, interpret and explain federal/state regulations, develop and maintain effective and positive working relationships, work independently, persuade others to a course of action.


We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! For more information on benefits currently offered to permanent teammates, please visit:

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
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