Office - Customer Service Representative at Copart

Posted in Other 14 days ago.

Location: Lee's Summit, Missouri





Job Description:

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.

  • Receive and process payments.
  • Update lot (vehicle) notes in the system.
  • Answer multi-line telephone in a professional manner.
  • Face-to-face customer interaction.
  • Use company resources to gather information and offer solutions to meet customer needs.
  • Contact clients to obtain vehicle pick-up information.
  • File documents according to criteria.
  • Process mail incoming and outgoing per criteria.
  • Read and interpret various reports and documents.
  • Proper completion of sale documents.
  • Other duties as assigned.

Required Skills & Experience:
  • One year of office support experience in a customer service role preferred
  • High School diploma
  • Excellent customer service skills and attitude
  • Excellent written and verbal skills
  • Proficient with office equipment
  • Attention to detail
  • Problem-solving
  • Computer proficiency - MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task in a fast-paced environment
  • Bilingual skills a plus
  • Occasional overtime as needed

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