LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER TEAM LEAD at Kroger Delivery

Posted in General Business 4 days ago.

Type: Full-Time
Location: Aurora, Colorado





Job Description:

Support the FC and Spoke transportation organization in maintaining on-time delivery to customers and stores, promote and coach a culture of safety, and enhance quality within the FC through cross-functional communication. Utilize key performance indicators to improve the customer service experience, delivery efficiency, and driver engagement. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum
- Any experience in marshaller and driver trainer role
- 6 months of FC driver experience
- Ability to use and understand required technology and application systems
- Must be at least 21 years of age
- Ability to work within set timeframes and fixed deadlines
- Ability to maintain common delivery standards in a safe and efficient manner
- Accuracy and a high attention to detail
- Ability to work through problems in standardized situations
- Ability to carry out detailed written or oral instructions
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
- Ability to effectively present information in one-on-one and small group situations to customers, clients and team members
- Ability to train, coach and develop associates

Desired
- High School Diploma or GED
- Any proven leadership experience
- Any prior coaching, team lead and/or training experience- Work as a team leader to assist in all Transportation functionality at the FC and spoke locations
- Execute team lead duties within established transportation standards
- Identify and troubleshoot issues and communicate to supervision for resolution
- Assist supervisors in day to day tasks and act as liaison between supervisors, warehouse and fleet services
- Provide training and lead daily huddles and other team meetings
- Provide constructive feedback to t team members in the performance of their duties; provide frequent feedback
- Operate delivery vans when needed in a safe/efficient manner
- Load and unload orders onto vans in a safe/efficient manner when needed
- Separate and move totes when needed learn to operate special, job-specific equipment, vans and technology
- Maintain flexibility to work weekends, nights, overtime and holidays on a regular basis
- Must be able to perform the essential job functions of this position with or without reasonable accommodation





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