Major Supplier Operations Support Specialist at Mass General Brigham

Posted in Other 14 days ago.

Location: Somerville, Massachusetts

Job Description:

Role Overview:

Mass General Brigham Supply Chain, a department within Mass General Brigham Finance, is committed to managing a progressive supply chain continuum. Driven by accountability, ethics, and fiduciary responsibility, we support the Mass General Brigham mission through operational Excellence.

Supporting a $3.5 billion Supply Chain, the incumbent will be the first point of contact to customers regarding the Procure to Pay process for 14 Institutions, including Massachusetts General Hospital and Brigham and Women's.

Principal Duties and Responsibilities:

  • Maintain with the highest vitality, that no stoppage of service is experienced.

  • Handle an especially large volume of work, primarily through email communication with major account vendors.

  • Maintain and compile invoicing and purchasing data provided by vendors in a concise manner.

  • Analyze invoicing data and provide pertinent payment and issue resolution information to vendors in a concise and accurate manner to ensure a timely resolution of a variety of issues. Advanced computational analysis through a sophisticated knowledge of Microsoft Excel and PeopleSoft.

  • In the event of a pricing mismatch between the Purchase order price, and invoice price of billed items, the Major Accounts Specialist will lead the resolution team in analyzing item pricing contract information prior to invoice payment to ensure correct price is being paid. In the event that incorrect pricing is represented, the Major Accounts Specialist will take the vital steps to connect with the Contract Management Group and MGB Supply Chain Item Updates to ensure that the correct price is reflected in the system to prevent future short payments in error.

  • Review and analyze contract pricing information for invoices that have been paid below the listed price per active contract pricing in the requisition system to settle validity of short payment and repay appropriate balances were vital.

  • Communicate directly with Corporate Managers of several corporate departments as well as the Corporate Director.

  • Continuously strive to provide problem resolution and connect with major account vendors within a timeline to create a positive status of vendor accounts.

  • Perform sophisticated payment status analysis for Operations Support Specialists.

  • Counsel the Operations Support Specialists and offer guidance in the resolution of sophisticated issues should the Team Lead and Corporate Manager be unavailable.

  • When needed, assist in the performance of all duties and responsibilities outlined in the description of the Operations Support Specialists position, should the specialists be unavailable.

  • Complete sophisticated Data Analysis as the need arises for vendor data and as requested by department and other Management.

  • Additional duties as assigned by department management.

  • Is a model of Service Excellence to demonstrate appropriate and professional behavior. Ensures proper communication and collaboration within the department, across the company network, and with external customers, in keeping with the Finance Service Excellence Guiding Principles.

  • Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

  • Other duties as assigned.



  • Bachelor's degree or equivalent work experience and training required.


  • Must be able to present clear, concise oral and written reports to upper management.

  • Incumbent must possess a solid understanding of Mass General Brigham and Supply Chain Logistics.

  • Requires extensive experience and knowledge in a strong customer support environment.

  • Knowledge of computers and computerized operations is crucial.

  • Sophisticated Knowledge of Microsoft Excel is required.

  • Must have shown experience in effectively handling a large workload.

  • Sophisticated analytical skills are required.

  • Organization skills are critical.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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