Referral Coordinator, Internal Medicine - Andover at Mass General Brigham Community Physicians

Posted in Other 11 days ago.

Location: Andover, Massachusetts

Job Description:

About Us

A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five sites located in the Merrimack Valley, Pentucket Medical provides access to care 7 days a week.

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?


The Referral Coordinator is responsible for the handling of referrals, processing authorizations and scheduling appointments.

Principal Duties

• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Greet patients in a calm and helpful manner using excellent customer service skills.

• Empty the Referral line daily.

• Process all prior authorizations.

• Coordinate referrals contacting internal or external specialty departments to schedule appointments.

• Fax all pertinent information to all external physicians for appointments that are scheduled.

• Complete any rescheduling of physicians schedules as needed.

• Complete call backs to patients not scheduled when exiting.

• Answer telephones promptly and courteously, using the Pentucket standard 3-part greeting.

• Flag clinical staff with appointments and testing that has been scheduled.

• Enter all appointments into EPIC with referral numbers and prior authorization numbers.

• Maintain patient confidentiality.

• Other duties as assigned


8:30 am to 5:00 pm Monday through Friday. Option for 4 -10's after orientation period.



• A combination of education and experience may be substituted for requirements

• A minimum of a high school diploma or GED.

• A minimum of 1 year of customer service experience

• Must have previous experience in a medical office environment.

• Experience handling referrals preferred.


• Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization

• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization

• Strong problem solving and negotiation skills

• Ability to effectively conduct meetings, both formal and informal

• Requires minimal direction from leadership and possesses the ability to learn quickly

• Must have good working knowledge of computers.

• Must have excellent communication skills.

• Must have the ability to present information in a clear and concise manner.

• Must have the ability to maintain confidentiality of sensitive information.

• Must be very detail orientated and have excellent organizational skills. Must have the ability to multi-task.

• Must have excellent customer service skills.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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