The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Visa sponsorship not available.


Our client is seeking a Cloud Engineer II (Citrix) in Remote opportunity.


Role Description


• This role is the escalation point for diamond customer issues coming in from support that are unable to be resolved by the support team.
• They are a proactive resource as it relates to monitoring for customer environment, regarding updates and successful changes.
• They are a proactive resource as it relates to investigating spikes/surges of alerts and utilizations on customers environments
• They are a Point of Contact (POC) for customers who wishes to have changes performed by and not typically handled by support
• They are a proactive and reactive resource as it relates to starting the conversation about resizing, then handed off to Client Engagement Manager ((CEM) .
• When applicable they are responsible for actively engaging internally on diamond customer implementations to familiarize themselves with the env the environment and they perform sanity/QA checks on the environment before customer adoption.
• Work with Support to provide guidance/prioritize updates and responses to customers issues
• Provide assistance to customers as/if needed for reported issues. This would include potential work arounds, scheduling, inc
• Create documentation / Training for support to handle issues currently escalated to to the PSE's but able to be handled in support going forward
• Actively attend training when available on current and new services in their environment to stay current and ahead of customer requests.
• They actively review deployments and schedule udpates as needed


Skills & Requirements


• Candidate must have worked with a multi-tenant shop (preferably MSP or a company that provides services to multiple small/mid size businesses).


• This person must be passionate, collaborative, results oriented capable of inspiring and building cross functional high performing relationships to effectively drive change while achieving established goals.
• 6 years professional experience along with a college degree in Citrix
• Advanced experience in XenApp 7 x (PVS, Storefront, Director, Session. Host, Base Imeage, NetScaler) Must have experience designing, implementing and in depth troubleshooting skills.
• Strong VMWare or strong generalized infrastructure management/server management
• Advanced experience in setting up and configuring Windows Server 2012-2022
• Strong networking experience - experience configuring and maintaining network solutions, IP address, MAC address, Layer 1 VS Layer 2, VPN , Subnet, NAT, Firewall
• O365 experience would be very helpful as it relates to administration experience including Office, Teams, SharePoint, Intune and OneDrive.


Benefits/Other Compensation:


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


#LI-DNI
#1162018 - Kimberly Moore