Volt is immediately hiring for Business Support Specialist In Wilmington, Delaware.
As a Business Support Specialist you will:
You will join a successful team of Remote Technical Support Engineers and Scheduling Coordinators delivering day-to-day support services for Life Science and Chemical Analysis customers. Your primary role will be to support the Worldwide Remote Engineers and Scheduling teams through the implementation of a new, groundbreaking customer communication/ticket logging system & scheduling service. This is an excellent opportunity to work in a world-class organization as part of a high-profile project.
Learn current support processes and tools (SAP based) for communication/ticket management
Learn how the current processes work and what needs to adapt
Perform testing of the new Customer Communication/Ticket Management (SAP based) tools
May serve as a liaison between Information Technology, user groups and functional departments.
Help deploy training for the support staff in upcoming releases
Provide "on-the fly" support for functional application software and business processes during release phase
Collaborate closely directly with customers when required
Feedback status updates (challenges, successes, change requests, etc.) to the project team
Support any subsequent rollouts and enhancement rollouts across the globe
This is a full time contingent opportunity.
The ideal candidate will have:
Minimum Bachelor's Degree (all courses accepted, but preference for Chemistry, Life Sciences, STEM or Project Management based fields)
Experience of operating in a laboratory and/or project management capacity desirable.
Superb communication and people skills - able to communicate with stakeholders at all levels.
Ability to work as part of a multicultural, cross-country team.
Excellent time management skills.
The ability to organize and prioritize your workload effectively.
A strong valuation of processes and the ability to follow them accordingly with good attention to detail
The ability to set customer expectations and balance customer requirements with business needs
Pay Rate: $22.00 - $24.50 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. ยง 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
