Manages the security services and related operations provided to an assigned Client Contract including client service and problem resolution, ensuring all contractual obligations are met, operational effectiveness, staffing, scheduling, supervision, and training. Specific duties or tasks may vary and be documented separately.
ESSENTIAL FUNCTIONS
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives .
Manages the security services and related operations provided to an assigned contract(s) including ensuring all contractual operations are met, all posts are staffed and worked with employees possessing required certifications.
Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
Prepares and coordinates staffing schedules for contract / site; acts to ensure that scheduling is handled effectively to meet contract requirements while controlling labor costs; inputs employee time in applicable payroll system and other employee timekeeping responsibilities.
Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
Trains Security Officers, line supervisors and other company personnel; reviews post orders and other details of assignments with subordinates.
In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
Prepares, files, and submits various reports as required.
Inspects posts as scheduled and randomly to ensure all officers throughout the contract meet uniform and certification guidelines; meets with subordinates to outline tasks and responsibilities.
As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations.
Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference depending upon the nature of the position
Basic Qualifications
US citizenship preferred
Must be at least 21 years of age.
Ability to acquire and maintain any other specific government / agency clearances and or access requirements.
Education/Experience
Associate Degree and two (2) years of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
May substitute a four-year degree / at least four years of documented leadership experience, either in law enforcement, military, or armed security or a combination of both leadership and college courses pursuing a Criminal Justice or Law Enforcement or Homeland Security degree.
Background Prerequisites
Must undergo and meet company standards for background and reference checks, controlled substance testing, physical examination as per assignment and behavioral selection survey, in addition to any mandatory licensing requirements
Competencies (as demonstrated through experience, training, and/or testing)
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Must be able to work with minimal supervision.
Ability to continuously self-educate and adapt to the changes in related industry and service delivery methods.
Knowledge of or ability to learn security operations and procedures.
Ability to maintain professional composure when dealing with unusual, emotional or confrontational circumstances.
Ability to adapt to changes in the external environment and organization.
Ability to provide high quality customer service and service delivery orientation
Knowledge of federal and state laws related to weapons in the State.
Knowledge of supervisory practices and procedures.
Skill in staff supervision, including assigning work and providing training and discipline.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to track and maintain schedule assignments.
Knowledge of business operations management and human resources administration.
Ability to synthesize business / financial data and develop recommendations.
Ability to take initiative and achieve results.
Ability to see, hear, speak, and write clearly in order to communicate with employees and clients. Ability to write routine correspondence, including logs and reports.
Ability to carry out instructions furnished in written, oral, or diagrammatic form.
Ability to be an effective leader and team member.
Courteous telephone manner.
Ability to adapt to changes in the external environment and organization.
Good planning, organizational, and leadership skills.
Ability to provide high quality customer service and delivery orientation.
Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Ability to handle multiple tasks concurrently.
Basic skills in Microsoft Office Suite, computer usage, and operating controls.
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Handling and being exposed to sensitive and confidential information.
Required ability to handle multiple tasks concurrently.
Regular use of vehicle required in the performance of duties.
Regular talking and hearing.
Close vision, distance vision, and ability to adjust focus.
Frequent local and regional/national travel to client sites for presentations, meetings, and visits.
Frequent lifting and/or moving of presentation materials up to 20 pounds.
A Word about EEO, Pay Transparency and Other Requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
