The Sale Processor is responsible for processing and completing all third party driver purchaser. Requires to provide support to the response center to internal and external customers inquiries, solving problems related to vehicle sales, and assisting in managing the VOR vendor network.
Key Responsibilities:
Review, interpret, and process sale to completion including executing client specific sale instructions, completing a title, processing all necessary forms and documents and mailing within the department KPI.
Demonstrate a thorough knowledge of each state specific sale requirements (taxes, titles, and forms) in order to properly process the sale.
When lessee sales or courtesy sales are required, generate the title pull request through Title Inventory application.
Manage special client situations effectively.
Assist in research and support requests from Response Center as it pertains to status, titles, forms, vehicle sale problems.
Handling of all client buyouts and downsizing projects.
Processing Canadian sales (lessee and wholesale).
Process dealer purchase programs sales.
Process specific client requests through individual vendors (Cox, RICHI, Adesa).
Process all salvage titles and sales through salvage auction.
Work with Title Maintenance to obtain duplicate and/or salvage titles. Follow up to ensure that titles are obtained in a timely manner.
Develop successful partnerships with vendors by building positive individual relationships with vendor staff.
Train and coach vendor staff on Wheels policies and procedures. Take appropriate action when expectations are not met.
Responsible for handling all sales exceptions and pended sales to ensure they are resolved within the KPI. Ensure accurate client billing by carefully auditing the paperwork and fees for every vehicle sale.
Ensure accurate client billing by carefully auditing the paperwork and fees for every vehicle sale.
Working knowledge of Microsoft software such as Windows, Word, Excel and Outlook
Excellent follow through and problem solving skills
Strong customer service skills
Able to speak/write clearly and concisely
Ability to interact with customers and co-workers with diplomacy and tact
High attention to detail and process oriented
Ability to handle multiple tasks simultaneously
Organizational and time management skills
Prioritization skills and ability to adjust to changes in volume of work
QWERTY keyboard and general computer navigational skills
Education and/or Experience:
Minimum high school diploma or equivalent and previous office/customer service experience.
Physical Demands:
Writing
Typing on a computer
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
