The Front Office Trainer OP Rehab is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.
Schedule:PRN
Shift: Day Shift
Level: 6+ years of experience
Success Profile Find out what it takes to succeed as a Front Office Trainer OP Rehab:
Collaborative
Time Efficient
Organized
Critical Thinker
Attention to Detail
Compassionate
Benefits that Reflect Your Contributions
Your Pay A compensation program designed for fair and equitable pay.
Your Future Secure your future with plans that also include an employer match. Plans and guidance for the future.
Your Wellness Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.
Your Joy Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
Job Details
Facility: 1800 Parkway Center
Job Summary: The Outpatient Rehab Front Office Coordinator is experienced in the administrative/clinical processes of outpatient rehab and functions under the direction of the Front Office Manager. This role provides training for new employees and existing employees for the patient services representatives and patient account representatives within the dept. The coordinator provides on-going support as needed to the outpatient rehabilitation dept. This employee has the ability to support and promote the delivery of safe, age appropriate and culturally aware patient care. Serves as resource to all levels of outpatient rehab staff and provides staff education, demonstrates inter-disciplinary collaboration, fosters communication and collaborative practice with referring physicians and serves as a positive role model to promote the professional image of outpatient rehab and expert clinical practice. The Outpatient Rehab Front Office Trainer participates in the identification, development, and monitoring of performance improvement activities to improve quality of patient care. Core Responsibilities and Essential Functions: Professional Development - Serves as mentor in development of staff - Demonstrates commitment to lifelong learning by maintaining current knowledge related to patient population served, best practices in teaching and learning, evidence-based practice and current health care trends - Assists in assessing staff learning needs quarterly and deploys strategies to meet these needs using innovative teaching strategies including formal and informal learning methods. Planning, scheduling, implementation and documentation - Responsible for all onboarding and assists with ongoing education to outpatient rehab PSR, PAR, and PRN PSR staff to assure competency and thorough understanding of role and requirements - Delivers initial training on all front office duties to all new patient service representatives and patient account representatives - Advises area managers with developing appropriate orientation and training materials that meet job duties - Analyzes resumes, interviews, and assists with hiring of new employees - Maintains records of all training received by employees - Assists with on-going education related to new procedures, process, and /or equipment. - Performs quarterly front office audits of of OP Rehab clinics and reports findings to Front Office Manager Communicates with Outpatient Rehab leaders regarding educations needs of employees - Provide information to department managers regarding employee performance as indicated; - Provide feedback and documentation regarding the orientation or educational process of employees, and ongoing educational needs identified during the instruction, orientation, and training process in order to assist in performance review process Other Duties as assigned - Assures Outpatient Rehab education, training and orientation is congruent with WellStar educational standards - Assist Manager with educational needs of department as indicated - Provide coverage for all front office staff when short-staffed, or as needed Required Minimum Education: High school diploma Required or GED Required Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.
Additional License(s) and Certification(s): Required Minimum Experience: Minimum 2 years work experience in a healthcare, business or medical office setting, physician practice strongly preferred. Required and Experience in Physical, Occupation, or Speech Therapy strongly desired Required Required Minimum Skills: Strong customer service and interpersonal skills: Inter and Intra-departmental coordination of patient care activities: Delegation skills required: Ability to multi-task essential: Ability to function in stressful and emergency situations essential: Strong detail orientation required: Computer skills required: Personal time management skills are required:
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