Posted in Other 10 days ago.
Location: Austin, Texas
Job Description
Location: Austin, TX
At Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking, and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. Our work matters, like helping customers find cures for cancer, protecting the environment, ensuring our food is safe, and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.
Summary:
Division: Unity Lab Services, part of Thermo Fisher Scientific, provides critical on-site instrument services at customer locations. Our colleagues are passionate about improving customer experience and service operations efficiency. The primary territory is Austin, and Central Texas. The FSE will also support neighboring FSEs in San Antonio, Houston, and Dallas. A fleet vehicle is provided to the Field Service Engineer to allow for travel to multiple customers in the defined service area. Overnight travel will be expected weekly by the Field Service Engineer, with an average of 1 to 2 nights away from home.
You have the opportunity to manage various aspects of field service support and customer relationships within our Laboratory Essentials (LE). In addition, you will provide complete services on laboratory equipment, including repairs, preventative maintenance, installation, and compliance services, while being an advocate for Thermo Fisher Scientific.
Our ideal candidate will be customer-focused, an advocate for Thermo Fisher Scientific in customer laboratories, drive focus and improve customer delivery and overall experience, and be eager to drive growth.
What you'll do:
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