Position Details Req ID: req17723 Position Title: Patient Service Representative-Pediatrics Position Type: Staff Full-Time Position Number: GS9260 OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: Pediatrics Location Address:
717 South Houston Ave, #400
Tulsa, Oklahoma, 74127
United States Hiring Supervisor:   Hiring Range:
(Contingent upon available funding): 15.00 - 16.88, Hourly Work Schedule: Typically 8 hrs/day, 5 days/week Faculty Appt Period: Job Summary: Position Summary:

Responsible for preparing appropriate paperwork for patient medical records,and accurate collection and updating of patient demographic and insuranceinformation in the computer. Ensures verification of insurance via insurancewebsites or by calling the insurance company. Collects co-pays or receipts onthe patient balance during the check in process.  Assists with thereferral/prior-authorization process. Professionally answers multi-line phoneand handles calls accurately.  Follows department standards whilescheduling patient appointments.  Excellent communication and customerservice skills required during all encounters with OSU patients, as well asinternal and external providers.



Environmental Hazards:

Possible exposure to hazardous material, hot and cold, blood borne pathogens.



Physical Requirements:

Ability to lift and carry 15 pounds, climb, balance, stoop, kneel, crouch,crawl, reach, stand, walk, finger, grasp, feel, talk, hear, see, and performrepetitive motions with or without reasonable accommodations.   Special Instructions to Applicants  IMPORTANT!  APPLICANTS PLEASE READ! 
For full consideration, please ensure all employment history is correct and complete.  An Edit button (on the right) is available which allows you to add information.  In addition, OSU Medicine's Customer Service Philosophy is: "We enrich lives by providing compassionate care and amazing service to every life we touch." We achieve our service standards with employee behaviors centered on
safety,
courtesy,
presentation, and
efficiency.
Safety is: -Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards  
Courtesy is: -Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say "Thank You"
Presentation is: -Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times  
Efficiency is: -Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others' time
-Be innovative Education & Experience Position Qualifications: Required:

-High school diploma/GED
-Some college or technical school in related field or 6 months related jobexperience   
-Valid Driver's License 



Skills, Proficiencies, Knowledge:

Experience working with computers and software, performing accurate andefficient data entry, answering multi-line telephone, and schedulingappointments. Must have an understanding of medical terminology, work wellunder pressure in a fast paced clinical environment, and have the ability tolearn new processes as required. Strong interpersonal and communication skillsare required.  



Preferred:

Six (6) months experience with Electronic Health Records preferred.