This is an active/working, hands-on supervisory role. The Outlet Supervisor is responsible for providing prompt, professional and hands-on food & beverage service to restaurant & bar guests while overseeing outlet staff and operations to maximize profits and ensure guest satisfaction at all times.
Job Description
Key Job Functions
Responsible for assigned shift as a server/bartender while supervising employees and outlet operations.
Responsible for setting up assigned area (i.e. bar or restaurant) and other work areas.
Adhere to predefined drink service guidelines and responsible for beverage familiarization. Including regular and specialty cocktails, beer and wine selections.
Assign side-work/applicable tasks and ensure completion.
Conduct regular pre-shift meetings.
Order daily supplies.
Follow up on established training steps.
Handle guest comments and complaints.
Ensure guest satisfaction.
Stay on the floor during peak hours.
Observe, teach, and correct staff's service.
Examine food preparation.
Examine beverage presentation.
Maintain condition of F&B Outlets.
Open and close the restaurant/bar shift assigned.
Administrative responsibilities.
Prepare maintenance requests and follow-up.
Monitor cost control including but not limited to labor and payroll.
Check bar controls, shot glass use, red lining, and bottles totally empty.
Must be familiar with and adhere to all liquor liability laws:
Prohibiting the sale/service of alcohol to intoxicated guests.
Prohibiting the sale or service of alcohol to minors.
Must know emergency procedures (including CPR) and work to prevent accidents.
Perform any other duties assigned by management.
Hotel Specific Essential Functions:
Ability to work as a server, bartender, host, server.
Ability to lead by example. Prepare and conduct disciplinary situations with employees.
Ability to communicate clearly with all departments, being proactive to resolve issues.
Ability to solve guest problems, recover the guest and create an amazing experience.
Ability to open and close all outlets, to include the closing of the employees' banks.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Must have at least 2 years' experience as a bartender/server.
Previous supervisory or lead server/bartender experience strongly preferred.
Track record of delivering exceptional guest and client experience.
Demonstrable expertise in analysis and action taking.
Excellent oral and written communication skills and the ability to interact patiently, tactfully, and diplomatically with internal and external guests.
Excellent organization skills.
Appropriate professional appearance and demeanor.
Proficient in Microsoft Word, Excel and PowerPoint.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Additional Job Information/Anticipated
Pay Range
Welcome to Sonesta. These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating nearly 80 years in hospitality. We offer a diverse and distinctive portfolio of nearly 60 properties across 3 continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.
We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests' expectations. Those aspirations extend deep into the heart of our hotels - right into the lives of our employees. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. We invite you to discover what you have been missing at Sonesta. Join us - we can't wait to meet you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
