JOB DESCRIPTION

Welcome to Chubb, a leading insurance company with a strong commitment to excellence and customer satisfaction. We are currently seeking a dedicated Manager to oversee our Client Scheduling team, ensuring seamless scheduling and coordination of client visits for high-net-worth property inspections through targeted inbound/outbound calls and emails to clients, agents/brokers, and internal business partners. In this role, you will be responsible for the performance and effectiveness of the team, processes, and service outcomes. The ideal candidate will drive efficiency, deliver superior quality results, and maintain employee engagement. Join us in our mission to provide unparalleled service to our valued clients and contribute to safeguarding their assets.

The ideal candidate will possess strong communication and problem-solving skills, as well as a thorough understanding of the insurance industry. If you are a motivated and proactive leader with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Leadership:

• Leading and inspiring a team of coordinators to provide high level of performance while maintaining employee engagement and positive customer satisfaction scores for all client interactions.
• Ensuring productivity and quality standards are met or exceeded.
• Analyzing scheduling data to identify trends, track performance, and make data-driven decisions to optimize operations.
• Effectively communicates and collaborates with business partners and clients to promote ease of doing business and ensures a personalized and tailored experience.

• Delivering ongoing feedback and coaching to team members to drive continuous improvement and professional development in a way that drives employee accountability and development and fosters growth.
• Ensuring adequate resource levels to achieve service objectives, while perpetuating an inclusive merit-based environment where staff have the tools and support to perform at peak levels.
• Develop and implement creative initiatives to build engagement and a positive team morale.
• Executing all components of the performance Management and Compensation administration process.

• Develop and implement strategies to optimize scheduling processes, maximizing efficiency and minimizing client wait times.
• Collaborate with internal partners to manage and maintain oversight for all outstanding inspections, reduce cancellations, and effectively utilize systems and tools available.
• Maintain rigorous quality standards in scheduling and coordination processes to uphold the company's reputation for excellence.
• Identify opportunities for process enhancements and implement solutions to streamline and enhance productivity.

QUALIFICATIONS

Qualifications

• Excellent

  ABOUT US

  
  

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  
  

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.