Specialized Account Engineer, (Federal Cleared with TS SCI) MD

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

US Citizenship required

Federal Clearance requires, TS/SCI

Travel: Must be flexible to travel if required

Responsibilities:

• Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups.


• Integrate technical knowledge and business understanding to create solutions for customers.


• Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues.


• Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex incidents


• Provide expert consulting on a specific technology, application, service offering or market segment.


• Deliver strategic account support through proactively maintaining high-level technical, operational expertise and understanding of industry trends.


• Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels.


• Lead Mission Critical delivery team in planning, delivering, and managing complex support Design, deliver, and manage delivery of industry specific solutions.


• Maintain high-level expertise in area of focus and stay abreast of future technology directions


• Create and deliver Value Based Delivery (VBD) plans for assigned accounts.


• Lead Customer Expectation management as part of escalation process.


• Consult with executive customer management to achieve IT operations excellence.


• Contribute to tasks outside normal Mission Critical Support Specialist/Mission Critical account support or geographic (district or country) scope.


• Analyze the customer's business, organization, and information systems needs.


• Develop and grow assigned customer account relationships with complex and strategic accounts.


• Act as trusted advisor in the consultant role for customer and the company's sales teams.


• Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels.


• Lead Mission Critical delivery team in planning, delivering, and managing complex support Design, deliver, and manage delivery of industry specific solutions.


• Maintain high-level expertise in area of focus and stay abreast of future technology directions.


• Create and deliver Value Based Delivery (VBD) plans for assigned accounts.


• Lead Customer Expectation management as part of escalation process.


• Consult with executive customer management to achieve IT operations excellence.


• Contribute to tasks outside normal Mission Critical Support Specialist/Mission Critical account support or geographic (district or country) scope.

• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.


• Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.


• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.


• State-of-the-art technical, functional or business knowledge.


• Expert in one or more industry or advanced specialty areas.


• Anticipate Customer needs, develop proposed solutions, and build consensus with customer key decision makers.


• Capable of consulting with Customers for process design, development and implementation.


• Thorough understanding of change management process and procedures.


• Expert skills in project management, analysis, communication, presentation, innovation and negotiation .


• Delivery expertise in at least two or more specific specialty skills. Eg. (ITIL, performance, Change management).


• Mission Critical and ITIL certifications.


• Certified in a strategic business direction (e.g. SAN, SAP, OpenView, ITIL), certification tied to the company's key business strategies with associated revenue.

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field)


• 8+years working experience in related fields desired.

#federalcleared

#unitedstates

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#technologyandsoftware

Job:
Services
Job Level:
Master

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $98,000.00 - $225,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .