Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
Competitive Pay
Vacation & Sick Leave
Medical/Dental/Vision
401(k)
Tool Discounts/Tool Insurance
Technical Training & Professional Development Classes
And More
JOB DETAILS:
Shift
1 st /Day Shift
Location
On-Site
Schedule
Schedule to be provided by leader.
Salary Range
$21.16 - $24.70 Per Hour
JOB SUMMARY:
Produce customer invoices from Training Center records. Handle class enrollments in the Registrar Software System. Provide secretarial and clerical support to Training Center personnel. Maintain Training Center's materials.
ESSENTIAL FUNCTIONS :
Prepares customer invoices from training registration records and training contracts. Inputs invoices using the mainframe computer.
Processes customer training class enrollment requests.
Maintains enrollments wait listed on Registrar, receives purchase orders, handles cancellations, and notifies customers of class registration and materials charges.
Makes hotel and cafeteria arrangements for customers who attend class. Confirms class reservations with customers over the telephone and fax machine.
Maintains employee training records on Registrar.
Receives and assists visitors and telephone callers. Refers them to appropriate person as circumstances warrant. Takes clear and concise messages when necessary.
Processes invoices for hotel, class dinners and miscellaneous training supplies. Reconciles accounts receivable statement to assure proper assignment of payment made directly to accounts receivable.
Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.
ADDITIONAL RESPONSIBILITIES:
Proof-reads quarterly training calendars using information received from Training Center staff. Circulates outside seminar calendar to approved distribution list. Gives customer training calendar information to Marketing Department.
Produces training materials as requested by Training Center staff. Learns to develop transparencies, make slides, design charts and handouts, and operate video tape recording equipment.
Types and files correspondence including memos, training class confirmations, invoices, training proposals, course outlines, tests, and lesson plans.
Coordinates outside seminar and school registration. Registers Training Center staff in manufacturers schools. Checks for correct authorization before processing check request. Notifies employee's supervisor that registration has been done.
Maintains instructional materials on hand inventory. Reorders or copies material when low. Maintains a charge out system to determine usage. Charges appropriate internal or customer training accounts according to material usage.
Makes all hotel and travel arrangements for Training Center staff.
Prepares monthly training reports for all customers and internal classes on Registrar. Types and distributes monthly internal training calendar.
Orders promotional items for customer classes.
Plan luncheon meetings or luncheons for classes when the cafeteria is closed.
Works within and promotes corporate values.
KNOWLEDGE SKILLS AND ABILITIES :
Must have professional interpersonal skills to assist customers and employees courteously and efficiently.
Must have math computation skills and be able to operate a calculator to produce accurate, timely customer invoices from Training Center records.
Must be able to track, control, and complete numerous administrative tasks within tight deadlines.
Must have grammar and composition skills to originate letters, forms, etc.
Ability to maintain consistent attendance.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Must have experience using a personal computer and be familiar with database and word processing software.
Extensive experience Microsoft Word 6.0 and Registrar computer software programs.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety-Sensitive Position.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
