ARS/Rescue Rooter is looking to add "A" players to join our team. If you have experience in Customer Service Representative and love engaging with people, ARS/Rescue Rooter has an opportunity for you! Join a team that will reward and recognized your accomplishments.
As the employer of choice, we offer an Industry-Leading Benefit Package:
Choose from one of FOUR health insurance options, starting as low as $5 per week!
HSA (Health Savings Account) and annual company contribution for specific plans.
FSA (Flexible Spending Account) for specific plans.
Dental and Vision Insurance options.
401(k) with weekly match contribution
13 PTO Days + 8 Paid Holidays
Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)
Salary Range: $16 - $17/hr. based on experience
Schedule: Various shifts and rotating weekends REQUIRED
** This position is NOT remote **
Responsibilities
HIGHLY DESIRED candidates have the following skills & ability.
EXCELLENT CUSTOMER SERVICE
EXCELLENT COMMUNCATION SKILLS
Ability to multi-task and work under pressure
Reliable - the ability to work a 40 hour week (Saturdays OR Sundays required)
Availability to work between 12:30pm - 9:00pm
Sense of urgency coupled with great organizational skills
Prior work experience with in a call center...is a HUGE plus!
Customer Service Representatives can expect:
Year-round work as we service multiple trades with multiple busy seasons.
Competitive pay options based on your skill and availability.
Paid orientation, paid training, and weekly direct deposit payroll.
Clean office environment with great equipment and a strong team ready to grow along side of you.
Comprehensive Training Opportunities provided by in-house Learning & Development team.
Training including but not limited to technical, sales, safety, leadership, systems training.
National Network to support professional growth & development and provide transfer opportunities.
Qualifications
1-3 years high-volume call center experience.
Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.
Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
Must report daily to our office, this is not a work from home opportunity.
Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)
All candidates are required to undergo pre-employment drug screen and background checks.
*American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
