San Diego’s St. Paul's PACE program (Program of All-Inclusive Care for the Elderly). This innovative program is for individuals 55 years or older, who are living with chronic illness, or disabilities and need coordinated medical care to continue living as independently as possible in their home and community. The healthcare teams at St. Paul’s PACE provide a hands-on approach coordinating medical, social, and home care services so individuals no longer need to manage their medical care alone. 

Job Summary: Under the Supervision of the Health Information Systems Manager, the EHR Support Specialist will assist in supporting the Electronic Health Record along with any ancillary systems.  

Qualifications and Requirements:

• Previous experience working with electronic health record systems, preferably as a trainer or superuser.


• Detail-oriented with strong organizational skills and the ability to manage multiple priorities effectively.


• Exceptional communication skills, both verbal and written, with the ability to communicate effectively via multiple communication channels, including phone, email, video conferencing, and instant messaging platforms.


• Strong analytical and problem-solving skills.


• Knowledge of healthcare workflows and PACE practices.


• Proficiency in Microsoft Office Suite applications, including Microsoft Teams, Outlook, Word, Excel, and PowerPoint, with the ability to create, customize, and share documents, spreadsheets, presentations, and communication materials

Duties and Responsibilities:

• Responsible for administrative & system support for PACElogic/Primesuite


• Provide first line support for users and clinicians with questions and issues


• Document issues and response in the internal ticketing system to ensure high level responsiveness and satisfaction


• Configure user profiles and manage all user licenses within PrimeSuite/PACE logic


• Coordinate meetings & trainings with software vendors


• Participate in upgrade planning, user process development, and training


• Manage projects related to software on an as needed basis


• Assist in research, evaluation, and testing of new software and software upgrades


• Provide timely end-user customer support to employees with a high degree of customer satisfaction


• Submit, and track to resolution, PACE logic/Prime Suite issues using the Jira ticketing system


• Coordinate and support the planning and facilitation of ongoing training sessions including functionality and upgrade roll-out.


• Assist with administrative functions.


• Coordinate special projects as assigned.


• Attend weekly status calls with the EHR vendor

St. Paul’s Benefits:

• Health, dental, vision, life


• Same day pay available!


• Flexible paid time off (PTO) - starting at 28 days per year!


• Education reimbursement - up to $3,000 a year!


• Qualified Public Student Loan Forgiveness (PSLF) employer


• 403(b) with match


• Child care available


• Employee referral bonuses


• Upward mobility! 

You Make Us Who We Are!
 

At St. Paul’s Senior Services, we believe a diverse workforce has driven our history of enriching the lives of senior communities in San Diego, which is why we are committed to cultivating an environment where you feel empowered, supported and respected. By valuing your unique perspective, voice, strengths, experience and background, we aim to foster a culture where you feel included and comfortable being your true self.  You matter!
 

St. Paul's is the leading provider of caring senior services since 1960. We have locations throughout San Diego County including 5 in San Diego (Bankers Hill), 2 in Chula Vista, and 1 in El Cajon. St. Paul's strives to be the most outstanding and innovative senior home and service provider in California. We are dedicated to serving the physical, spiritual and social needs of the elderly and community, fostering a culture of diversity and inclusion within the highest quality facilities, health care and programs consistent with affordable costs. 
 

YOU MUST BE ABLE TO CLEAR FINGERPRINTS THROUGH DOJ AND FBI IN ADDITION TO A DRUG SCREEN CLEARANCE.
 

To learn more about St. Paul’s Senior Services, please visit www.stpaulseniors.org.

St. Paul’s Senior Services is an Equal Opportunity Employer