Innova Solutions is immediately hiring for a Senior Deskside Support.
Position type: Full-time, Contract to Hire
Duration: 6-9 months
Location: Sugar Land, TX
As a Senior Deskside Support,you will:
The primary role of the Senior Deskside Support Technician is to provide users with technical assistance for clients' systems, applications and tools. Technicians are aligned geographically, focusing mainly and the users in their area. However, the Technician is expected to resolve tickets from other users around the company when required.
Working with the business units, the Technician will assist in the design of computer systems and solutions, including audio/visual equipment, training and education materials and off-site support when required.
You will be supporting one of their main locations and working with another technician who can providing mentoring.
Work with users to resolve issues escalated from the Level 1/2 help desk.
Aid users on the configuration and operation of Client's systems, applications and tools.
Testing and evaluation of new systems and software when required.
Identifying and implementing process improvements.
Ability to move/install monitors and technology equipment.
Support "Town Halls", preference for someone with Video Conferencing Support exp, specially Microsoft Teams.
The ideal candidate will have:
Min 8+ years of IT Support experience - Deskside Support Must have excellent written and verbal communication, good documentation experience
Deep understanding and familiarity with Microsoft desktop operating systems and productivity applications
Experience with testing and troubleshooting PC's
Excellent customer relationship skills
The ability to work with a small, highly agile team
The ability to adapt to rapidly changing requirements and strategies
Experience with ServiceNow is A PLUS!!
Proficiency in MS OS: Windows 10, Office 365, Enterprise tools for OS deployment, software distribution, client setups for Applications.
Troubleshooting and managing Microsoft Windows based environments
Experience with Microsoft Office 365, Active Directory
Experience with Imaging and Configuring PCs Solid networking knowledge (OSI network layers, TCP/IP)
Excellent computer skills including Microsoft Word, Excel
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you! Michael Aguilar Lead Technical Recruiter michael.aguilar@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $35 - $45 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
ClearlyRated® Client Diamond Award Winner (2020)
One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
