The Davenport Grand Hotel is a premier luxury hotel located in the heart of Spokane, WA, offering an exceptional work environment for those seeking a rewarding career in hospitality. As a job applicant, joining the team at The Davenport Grand Hotel means being part of an iconic property known for its elegant design, exceptional service, and commitment to excellence. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and dynamic career path. The Davenport Grand Hotel is dedicated to creating a culture that values teamwork, professionalism, and unparalleled guest experiences. Employees can expect to work in a sophisticated and upscale environment, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary service to guests. Joining the team at The Davenport Grand Hotel presents a unique opportunity to be part of a renowned hotel that is at the forefront of Spokane's hospitality industry.
Overview
Are you a customer-focused leader with a passion for creating exceptional guest experiences? Look no further! Join us as a Guest Services Lead Parking Attendant and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. If you thrive in a fast-paced, guest-centric environment and love going the extra mile, we want you on our team!
Key Responsibilities:
Supervise and mentor the guest services team, including front desk agents and concierge staff
Ensure efficient check-in and check-out processes for guests
Handle guest inquiries, complaints, and special requests with professionalism and empathy
Coordinate and communicate with other departments to ensure seamless guest experiences
Monitor guest satisfaction and respond to feedback in a timely manner
Assist with training new team members on service standards and hotel policies
Maintain accurate records and prepare reports related to guest services
Uphold high standards of service excellence and professionalism at all times
Don't miss out on this incredible opportunity to lead a team dedicated to creating memorable guest experiences. Apply now and let your energy, enthusiasm, and leadership skills shine as a Lead Parking Attendant. Join our team and be part of a journey filled with growth, camaraderie, and the satisfaction of exceeding guest expectations!
Qualifications
High school diploma or equivalent; additional hospitality training is a plus
Previous experience in guest services or front office operations, with at least 1-2 years in a supervisory role preferred
Excellent customer service and communication skills
Strong leadership and team-building abilities
Friendly and outgoing personality
Knowledge of hotel operations and reservation systems
Flexibility to work various shifts, including weekends and holidays
Proficiency in computer systems and software
Valid Driver License & Acceptable Driving Record
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
