Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
The Center for Instructional Innovation advances excellence in learning through collaboration with faculty, staff, and students. As a team with diverse talents, we are committed to a philosophy rooted in experiential learning, technology-enhanced teaching, and best practices in instructional design.
Job Summary
Within each embedded customer experience team, an Instructional Systems Analyst (ISA) is devoted to the needs of the college(s) in that area as they seek to enhance course delivery and improve student learning outcomes. Under the general supervision of Lead Instructional Systems Analyst and the Chief Academic Technical Officer, the ISA serves as a key instructional technology consultant for their partner college(s).
Augusta University students, leadership, faculty, and staff rely on the ISA for consultation, training, systems analysis and support for their use of enterprise instructional technologies. including learning management, lecture capture, secure digital assessment, course evaluation, communication and collaboration tools utilized for teaching and learning. The ISA leads these efforts publicly. and public speaking in the form of group training and orientation sessions is expected on a regular basis. Therefore, the ISA should be comfortable and engaging in front of an audience so as to enhance student and faculty learning.
The ISA I is an academic technology professional with a developed understanding of the curricula for their College(s) programs of study. They also are subject matter experts for the software and systems that the college uses. In addition to the above ISA core functions, the ISA II is a key advisor for instructional technology as it relates specifically to the programs and students in their assigned college(s). The ISA I looks for patterns in the way technology positively or negatively impacts students, faculty and staff and intervenes, with training, process engineering. or new instructional technology solutions for improving the teaching and learning experience for that community.
Responsibilities
The responsibilities include, but are not limited to:
Provides systems administration and/or systems analysis for support and troubleshooting for enterprise instructional systems for students, faculty, and staff, including support for student digital testing and associated urgent incident resolution.
Provides customized training and documentation for individuals and groups for enterprise instructional systems.
Consult and advise faculty and academic leadership on the use or potential use of new or existing instructional technology tools to improve student outcomes and retention.
Assist with projects that have broader university impact, to ensure that all programs have the support they need before, during and after product and feature rollouts, system upgrades, and other potentially challenging instructional technology experiences.
Perform other duties as assigned, including providing duties listed above at times outside of the normal duty hours, as needed.
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited college or university in a related IT field of study and three years' experience in a relevant field of work OR Associates degree from an accredited college or university in a related IT field of study and six years' experience in a relevant field of work, to include two years' experience in using a system in a relevant function area OR High School diploma, GED or equivalent from a recognized state or federal accredited organization and nine years' experience in a relevant field of work, to include two years' experience in using a system in a relevant function area. Strong background in academic technologies including an enterprise learning management system, to include experience in using an information system in the fulfillment of job responsibilities.
Preferred Qualifications
Preferred Educational Qualifications
Master's degree in Instructional/Educational Technology, Information Technology, or related field from an accredited college or university. Experience in a higher education environment, teaching and/or training experience.
Knowledge, Skills, & Abilities
ABILITIES
Excellent customer service, interpersonal, multi-tasking, organizational and verbal/written communication skills; Proficiency with Microsoft Office (Word, Excel, Access, and PowerPoint) and other computer software/databases.
Ability to coordinate multiple projects simultaneously, meet deadlines despite often interruptions, maintain confidentiality, keep accurate records and make independent decisions.
Knowledge of analysis and instructional design techniques. Ability to interpret & respond to user problems. Skill in dealing with a variety of personalities while working to accomplish detailed and technical tasks. Experience either directly performing the business operations through the use of an automated information system or in a technology support role for these business operations. Experience assisting users with troubleshooting information system applications and excellent interpersonal communication skills are required. Knowledge of documentation needs and techniques. Typing speed of 45 wpm or more. Knowledge of data analysis techniques. Ability to conduct and evaluate systems testing. Skill in training and teaching others and the ability to speak in front of an audience effectively with an engaging style.
Shift/Salary/Benefits
Shift: Days/M-F (work outside of the normal business hours will likely be required of an employee in an exempt level position)
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: 9/14/23 - Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer friendly environment and providing superior service to our patients, students, faculty, and employees. Augusta University is a patient-and family-centered care institution, where employees partner everyday with patients and families for success.
Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
