Client Services Billing Analyst Location: Aurora, ON
Create value at TC Transcontinental At TC Transcontinental, we’ve got it made, and that's because of the expertise of our team. The Client Services Billing Analyst will function as a key liaison between the Client and the Instore Marketing team. Reporting to the Client Services Supervisor, the role of Client Services Analyst is to correspond with customers regarding payments, issuing invoices and providing excellent customer service.
We have been driving innovation since 1976. With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.
When your actions lead to success
Complete weekly and monthly billing by entering information into system.
Responsible for accurate and timely preparing of billing invoices
Follow up through emails or phone calls on outstanding payments and answering customer inquiries. Send reminders for payment and contact customers when assigned.
Reconcile sales order records with shipping documents to ensure clients are billed correctly
Works under the close supervision of a team lead or supervisor;
Maintain invoicing for all projects, including capture of all additional billable charges
Perform a variety of clerical and other duties as assigned
Prioritize workload when faced with multiple requests and changing business dynamics;
Work as part of a team, follow and adhere to Transcontinental’s code of ethics and participate in the Continuous Improvement efforts;
Fully understand and adhere to all relevant Environmental, Health and Safety, Human Resources, Quality, Security and Company policies and procedures;
Work in compliance with the Occupational Health & Safety Act of Ontario, the Workplace Safety Insurance Act and all other applicable legislated, environmental, health & safety regulations.
When your expertise drives us.
Post-secondary education with minimum two (2) years in client facing role
Billing experience is an asset but not required
Ability to identify process improvements to the current billing procedure
Strong attention to detail
Working knowledge of billing procedures
Excellent data entry skills
Ability to efficiently perform billing activities
Strong customer service skills
Excellent objection handling and negotiation skills
Able to work efficiently as part of a team as well as independently
Strong skills in PC-based software applications, particularly Word and Excel
Superior oral and written communications skills and organizational skills
Ability to work in a fast-paced environment, handling multiple jobs simultaneously & managing prioritization of issues on a daily basis.
When benefits really help you live better.
Group insurance (including health, life, disability, dental and travel insurance)
