Job Requirements

• Administrate provider portal logins
• Respond to employee requests, in a prompt manner, regarding access to payer provider portals.
• Troubleshoot issues with portal access.
• Track new portal access, as well disabling separated employees.
• Setup and assist with insurance web portal access.
• Work with credentialing to setup access for new portals, and revalidation of existing portal access.
• Assist with general help desk tickets as needed.
• Other duties to be assigned as needed.

Requirements:

• Work with revenue department leadership to determine appropriate access.
• General troubleshooting experience.
• Ability to work with multiple teams.
• Outstanding interpersonal skills with a focus on helping others
• Computer Skills

Qualifications:

• High school diploma required.
• Entry level IT Certifications or equivalent experience preferred.
• 1-2 years customer service or help desk experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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