Kforce is immediately adding a full-time Customer Service Representative in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Rio Rancho, NM.
Responsibilities:
Customer Service Representative will close sales on assigned products or assigned customers; May generate leads for closure by an experienced Outside or other Inside Sales Rep
Shares sales activities with experienced Sales Reps as necessary
Informs customers of company promotions and upgrades; May persuade customer to purchase extended products, services, supplies
Responsible for pipeline and forecast responsibility in accordance with sales center business process
Execute opportunity and lead management
Establishes a professional working relationship with the client
Aligns the account strategy and sales motions to maximize client value
Build and maintain solid customer relations that protect or expand Company's Installed base
Actively collaborate with field sales and others to ensure seamless account coverage
As a Customer Service Representative, you will seek out appropriate resources in presales, product/service specialists to support complex deals
As dictated by the selling model, establishes partner contacts to share account information and seek joint opportunities that drive incremental revenue
Nurtures and closes new opportunities that result in substantial incremental orders, revenue, and margins to Company, representing the entire Company portfolio of products and services
Attains quarterly targets and annual quota
REQUIREMENTS:
Two-year university/Associate degree preferred or equivalent experience
Typically, 3+ years of experience in related field, preferable in IT
Direct experience interacting with customers (i.e., Technical, Administrative, or Call Center roles)
Solid telesales skills
Listens to customer needs and tailors' messages to customers based on their needs and ties-in additional promotional campaigns, upgrades, or extended products/services
Must be a team player and juggle multiple tasks and competing priorities
Must be able to apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives
Exercises independent judgment within generally defined policies and practices to identify and select a solution
Exhibits knowledge of Company portfolio of products or capacity to learn and utilize product resources to meet job requirements
With management guidance, proactively contacts and sells products/services and completes lead follow-up with assigned area of responsibility
Consistently meets or exceeds metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management
Knows and understands Company's sales tools and processes
Strong presentation and communication skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.