Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Process Analyst in Juno Beach, FL.

Key Tasks:

• Process Analyst will write detailed Call Center processes


• Work on special assigned projects to improve the operations of the Call Center


• As a Process Analyst, you will engage in cross-functional meetings by offering process improvement recommendations, presenting SOP updates


• Preparing and implementing quality assurance policies and procedures


• Creating training materials and operating manuals

REQUIREMENTS:

• Excellent oral and written communication - concise and accurate written documentation is essential


• Must thrive in a fast paced, constantly changing environment


• Must be able to spot when processes don't comply with guidance and provide alternative suggestions; Able to read and interpret the details of external guidance and industry regulations


• Able to identify problems but also be able to help provide fresh solutions to ensure efficiency and quality of processes


• Ability to serve customers effectively and efficiently

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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